Help Desk Technician

About the position

Our client who is a leading fuel management solutions service provider is urgently looking to employ an experienced Helpdesk Technician at their organization
Our client who is a leading fuel management solutions service provider is urgently looking to employ an experienced Technical Manager at their organization

Location: Cyrildene, Bedfordview
 
Requirements:

• Matric
• Relevant certificates/qualifications
• 3+ years of experience as a Helpdesk Technician
• Telephonic and Remote Helpdesk support (Hardware and software)
• Must be tech-savvy

Responsibilities:

• VFP: New Product Faults Located, Reported, and Fully Corrected.
• Serving as the first point of contact for customers/clients seeking technical assistance over the phone or email
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customers
• Logging and Closing Calls
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements to procedures
• Locate, Test, and Report Bugs
• Write up Troubleshooting methods and recommendations
• Provide customers and clients with a safe and secure platform and terminal to alleviate frustrations and problems and ultimately give them security and stability through guidance and support
• Internal Technical Support

Desired Skills:

• Heldesk Support
• Remote Hardware and Software support
• IT Support