Help Desk Support Technician (Shifts) (Centurion Onsite)

About the position

ENVIRONMENT:

A Centurion-based organization in the Fast-Food Space seeks an ambitious & strong solutions-driven Help Desk Support Technician to play a key role in delivering efficient, first-line technical support for IT systems critical to day-to-day franchise operations — including POS, reporting software, and general IT support. This role is not customer-facing in a restaurant but rather focuses on supporting franchise owners and their staff remotely from a central office or Help Desk environment. The ideal candidate will need ±2 years’ experience in a similar role – preferably in a franchise, retail or hospitality context with the ability to troubleshoot both hardware and software issues remotely, working knowledge of Linux, Windows OS, networking basics, and common POS systems. Please note this position includes shift work.

DUTIES:

• Provide remote technical support to franchise stores for POS, payment systems, printers, and software applications.
• Troubleshoot basic network issues, software errors, and hardware malfunctions.
• Assist with system onboarding for new franchisees, including setups and user training.
• Log and manage support tickets through a helpdesk system and ensure timely resolution.
• Liaise with third-party service providers (e.g., POS vendors, network providers) to escalate and resolve complex issues.
• Maintain system documentation, update knowledge bases, and contribute to FAQ resources for franchisees.
• Support system rollouts, updates, and pilot testing for new tools or software used by the franchise group.
• Ensure franchisees are kept informed of scheduled maintenance, outages, or system upgrades.

REQUIREMENTS:

• 1–2 Years’ experience in a Help Desk / IT Support role, ideally in a franchise, retail, or hospitality context.
• Strong problem-solving skills with the ability to troubleshoot both hardware and software issues remotely.
• Working knowledge of Windows OS, networking basics, and common POS systems.
• Linux is essential for troubleshooting.
• Excellent communication and interpersonal skills; ability to guide non-technical users.
• Well-organized, with the ability to manage multiple tickets and prioritise effectively.

Advantageous –

• A+, N+ or similar IT Certifications.
• Experience with support tools like Freshdesk, Zendesk, or TeamViewer.
• Familiarity with franchise operations or support environments.
• Exposure to restaurant management software or cloud-based business platforms.
• Previous experience supporting POS platforms like GAAP, Pilot, or similar.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. OnlySA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here [URL Removed] OR e-mail a Word copy of your CV to [Email Address Removed] and mention the reference number of the job.

Desired Skills:

• Help
• Desk
• Support