About the position
The Head: Technology Demand and Delivery strengthens the way technology demand is captured, prioritised, shaped, sequenced and prepared for successful delivery. The role creates a disciplined bridge between business demand, technology planning, Enterprise Architecture, PMO, delivery teams, Operations, suppliers, risk and governance stakeholders, ensuring that requirements are understood, demand is assessed against value, risk and capacity, dependencies are visible, readiness gates are met, and initiatives move into delivery with clear ownership, realistic sequencing and measurable business outcomes.
JOB DESCRIPTION
- Lead the technology demand intake process and maintain a transparent demand pipeline.
- Ensure business demand is captured, clarified, assessed and routed through clear governance and delivery channels
- Facilitate demand triage and prioritisation with business stakeholders, Enterprise Architecture, PMO, Operations, GRC/Cyber, Finance, Procurement and delivery teams.
- Assess demand against value, risk, capacity, funding, supplier availability and operational impact.
- Coordinate early solution assessment and delivery-readiness gates.
- Align business outcomes, architecture input, risk and control requirements, operational readiness, support models and service acceptance before delivery or go-live.
- Coordinate portfolio sequencing across initiatives, teams and suppliers.
- Manage and make visible cross-initiative dependencies and support integrated technology planning.
- Strengthen the transition of demand into feasible, delivery-ready technology initiatives.
- Support disciplined execution without assuming the accountabilities of Enterprise Architecture, PMO, Operations or GRC/Cyber
- Build effective working relationships across business leaders, technology teams, PMO, Enterprise Architecture, Operations, GRC/Cyber, Finance, Procurement, suppliers and delivery teams.
- Facilitate cross-functional decision forums, readiness reviews and dependency discussions.
- Support benefits-realisation tracking and maintain focus on measurable business outcomes.
- Ensure demand and delivery-readiness decisions remain aligned to business value.
- Prepare and present pipeline status, portfolio dashboards, bottlenecks, risks, dependency views, delivery-readiness updates and required decisions to BCT leadership.
- Provide decision-useful information that improves transparency and accountability.
- Continuously improve the demand-to delivery operating model.
- Support a more disciplined, integrated, scalable, process-led and less person dependent BCT operating model.
JOB REQUIREMENTS
Qualifications
- BCom / BSc degree in ICT/Information & Technology Sciences or Engineering NQF Level 7
- Postgrad NQF Level 8
- Master’s degree at NQF Level 9 will be preferred
- Relevant project, Programme, Portfolio, IT Service Management, Agile, Business Analysis, Product Ownership, Process Improvement certifications, Enterprise Architecture, Project or Business analysis certification such as TOGAF or CBAP advantageous.
Experience
- Minimum of 8–10 years’ experience in technology, business technology, digital transformation, IT delivery, portfolio management, programme management, demand management, business analysis, solution delivery, service transition or a related environment.
- Minimum of 5 years’ experience at senior management, portfolio, programme, delivery lead, demand lead, technology manager or equivalent leadership level.
- Proven experience managing technology demand pipelines, initiative prioritisation, portfolio sequencing, delivery readiness or cross-functional technology planning.
- Strong experience working across business stakeholders, Enterprise Architecture, PMO, Operations, Information Security, GRC, Finance, Procurement, suppliers and delivery teams.
- Experience preparing executive-level reporting, decision packs, portfolio dashboards, risk summaries, dependency views or delivery-readiness updates.
- Experience in a regulated environment such as insurance, financial services, public sector, state-owned entity, banking, telecommunications or similar is advantageous.
Desired Skills:
- Strategic and leadership skills
- Delivery planning and governance
- PMO and Portfolio Governance
