About the position
Senior leadership role accountable for the strategic oversight and performance of Company’s distribution and portfolio management. Will lead the formulation and execution of integrated portfolio strategies, drive stakeholder-centric growth, manage profitability across agent portfolios, and spearhead the establishment and nurturing of high-impact strategic partnerships (e.g., Government Security Cluster, SAIA, FIA, and other related partners). This role ensures alignment between business growth and sustainability imperatives, delivering operational excellence, client satisfaction, and public value.
JOB DESCRIPTION
Strategic Portfolio Leadership
- Develop and implement a national portfolio management framework that aligns with Company’s growth strategy and transformation agenda.
- Lead the segmentation, evaluation, and profitability monitoring of portfolios across all agent companies, with a data-driven and risk-informed approach.
- Serve as the escalation and integration point for all portfolio managers, ensuring harmonised execution across the channel.
- Drive innovation in product and service delivery through feedback loops from agent and client performance insights.
Strategic Partnership and Stakeholder Relations
- Establish and manage strategic partnerships with key entities including the Government Security Cluster, National Treasury-linked forums, and industry bodies like SAIA.
- Identify opportunities for collaborative projects aimed at strengthening market resilience, awareness, and disaster risk financing innovation.
- Represent Company in key forums to enhance strategic positioning and influence within public-private collaborative platforms.
Financial and Business Oversight
- Own the budgetary planning and monitoring processes for the Portfolio Management function.
- Analyse financial trends across agent portfolios; proactively address underperformance with recovery and transformation plans.
- Oversee development of revenue growth strategies and track Gross Written Premium (GWP) performance per distribution partner.
- Champion data quality and analytics for decision-making and stakeholder reporting.
Operational Excellence and Compliance
- Define and enforce operational standards, portfolio governance, and SLA frameworks for all portfolio teams.
- Ensure audit findings and regulatory compliance matters are proactively addressed and closed.
- Develop systems and tools to enhance transparency, performance tracking, and cross-functional alignment (claims, underwriting, and actuarial).
- Lead key internal forums to ensure integrated risk and compliance management across stakeholder engagements.
Customer Experience and Channel Development
- Ensure a client-centric portfolio model that prioritises service reliability, responsiveness, and stakeholder value.
- Support onboarding and operationalisation of alternative or emerging distribution channels.
- Drive due diligence processes for new partners, ensuring robust contractual frameworks and mapped service workflows.
- Lead roadshows, market research efforts, and awareness campaigns with a focus on under-insured segments.
People Leadership and Capacity Development
- Provide strategic leadership to Portfolio Managers and their teams; define performance goals and conduct quarterly reviews.
- Embed a culture of high performance, agility, knowledge sharing, and professional development.
- Mentor team members for succession planning and cross-functional mobility.
- Build internal advocacy for collaborative stakeholder management
Perform Adhoc Tasks
- Perform any tasks in line with the role, as and when required by the Line Manager.
JOB REQUIREMENTS
Qualifications
- Bachelor’s degree in commerce, Law, Risk Management, or related field
- Beneficial: AIISA or equivalent insurance qualification
- Preferred: Postgraduate qualification in Insurance, Strategy, Public Policy or equivalent
Experience
- Minimum 7–10 years in short-term insurance or financial services, with at least 5 years in middle management roles
- Demonstrated experience in managing strategic partnerships and public sector engagements
- Proven track record of managing diverse distribution channels and leading high-performing teams
- Financial and operational oversight experience essential
Desired Skills:
- Communication skills
- strategic thinking
- Reporting
