Head of Mobile at PnP

About the position

Role Summary

Value Added Services is a well-established and expanding Division within the PnP Group and is divided into 4 business units, Financial Services, Value Added Services, Mobile and Trade & Operations, with an outward consumer brand, being PnP Money & Mobile. The business unit operates across PnP Supermarkets, Hypermarkets PnP Clothing, PnP ASAP! & On-line, PnP Franchise and PnP Africa.

By joining the Value-Added Services Team, you will be offered the unique opportunity of working with a well-defined and established, yet growing team within the context of a big Corporate, getting all the advantages of working in an agile, young and cutting-edge division, while getting the level of support and cross functional integration and experience with Marketing, Information Systems, Commercial and Finance, only a big Corporate can provide.

The Head of Department for Mobile at Pick n Pay is a key leadership role responsible for driving Cellular and Mobile (MVNO) product & partnership development and growth, innovation, sales management, buying and demand planning and staff development within the Mobile department. This role plays a crucial part in shaping the strategic growth of Pick n Pay by leveraging mobile technologies and services to enhance customer experience and drive business objectives.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 8-10 years of experience in mobile telecommunications, retail, or related industries, with at least 3-5 years in a leadership or managerial role.
• Proven track record of success in partnership development, innovation, and sales management.
• Strong analytical skills and the ability to translate data insights into actionable strategies.
• Excellent communication, negotiation, and relationship-building skills.
• Strategic mindset with the ability to think creatively and drive results in a fast-paced, dynamic environment.

Competencies:

• Agility: Quickly adapts to changing market conditions and business priorities, maintaining effectiveness under pressure.
• Resilience: Remains focused and positive in the face of setbacks, using challenges as opportunities to learn and improve.
• Collaboration: Actively seeks input from others, values diverse perspectives, and builds strong cross-functional relationships.
• Accountability: Takes ownership for decisions and outcomes, following through on commitments and learning from mistakes.
• Customer Centricity: Consistently considers the customer's perspective in decision-making and problem-solving.
• Ethical Judgement: Acts with integrity, transparency, and fairness in all business dealings.
• Continuous Learning: Proactively seeks feedback and development opportunities, staying current with industry trends and best practices.
• Influence: Persuades and motivates others through clear communication and well-reasoned arguments, even without direct authority.

Key Responsibilities

Revenue and PnL Management:
Drive revenue growth and manage the profit and loss (PnL) for the Mobile division, continually seeking opportunities for optimization.

Product & Partnership Development and Management:
Identify and define the optimum product set across handsets, accessories, sim cards & PnP Mobile (MVNO) to grow the business PnL
Manage strategic partnerships with mobile service providers, handset manufacturers, and other relevant stakeholders.
Collaborate with partners to develop innovative solutions and offerings that meet the evolving needs of customers and drive business growth.
Build and maintain strong relationships with key partners to ensure alignment and effective collaboration.
Foster a strong collaboration with key stakeholders inside of Pick n Pay, who will deliver the end results of the business model (marketing, retail operations, IT, VAS Trade & Ops

Innovation:
Lead the development and implementation of innovative mobile solutions and services that differentiate Pick n Pay in the marketplace.
Stay abreast of industry trends, emerging technologies, and customer preferences to drive continuous innovation and improvement.
Champion a culture of creativity, experimentation, and risk-taking within the Mobile department.

Sales Management Activities:
Develop and execute sales strategies across PnP Estates, to drive revenue growth and achieve departmental targets.
Analyze sales data and market trends to identify opportunities for optimization and expansion.
Monitor sales performance and implement initiatives to enhance customer acquisition, retention, and satisfaction.
Provide management intelligence (reporting) to the Executive and business leadership

Buying and Demand Planning:
Oversee the buying and demand planning process for mobile devices, accessories, and related products.
Collaborate with vendors and internal stakeholders to ensure optimal product assortment, pricing, and availability.
Develop and implement inventory management strategies to minimize stockouts and excess inventory.

Staff Development and Management:
Recruit, train, and mentor a high-performing team of mobile specialists and support staff.
Set clear performance expectations and provide ongoing feedback and coaching to support individual and team development.
Foster a culture of collaboration, innovation, and customer focus within the Mobile department.

Compliance and Channel Execution:
Ensure compliance with all relevant regulations, policies, and standards governing sales and distribution operations.
Monitor channel performance and identify areas for improvement in execution and efficiency.
Implement robust processes and controls to mitigate risks and maintain high levels of operational excellence.