About the position
Are you a strategic leader with a flair for impeccable standards and team empowerment? We’re looking for a Head of Housekeeping to oversee the full operations of a high-end housekeeping department within one of Cape Town’s most prestigious hotels, nestled in the heart of Newlands.
This is not your average housekeeping job. You’ll be managing a large team, driving service excellence, ensuring operational precision, and delivering a seamless guest experience in a luxury environment.
Please kindly forward your CV to [Email Address Removed] for consideration, or please apply here directly.
Key Responsibilities:
- Lead and manage the entire housekeeping department with vision and authority.
- Ensure the timely delivery of pristine, guest-ready rooms that meet 4-star standards.
- Oversee daily room inspections and quality control through your supervisory team.
- Continuously upskill staff through training on service, hygiene, SOPs, and guest interaction.
- Handle full staff processes: recruitment, performance management, grooming, training, and disciplinary procedures.
- Drive operational efficiency: workforce planning, cost management, stock control, and administration.
Requirements:
- Matric, plus a recognised qualification in Hospitality, Housekeeping Operations or Hotel Management.
- Minimum 3 years’ experience in a similar senior role at an upmarket, high-traffic hotel.
- Strong command of systems like MS 365 and Opera.
- Proven experience managing large teams and dynamic rosters.
- Comfortable working shifts and leading by example.
- Own transport is a plus.
Competencies They Value:
- Exceptional attention to detail and quality
- Ability to lead with integrity and confidence
- Results-driven mindset
- Effective team-building and communication
- Initiative and forward-thinking
On Offer: In return for your dedication and commitment:
- An empowering work environment that fosters growth and development.
- A competitive remuneration package, including medical aid and retirement benefits.
- 21 working days of leave per annum.
- Additional company benefits.
- Ample training and development opportunities to enhance your career.
Desired Skills:
- Housekeeping
- Management
- Team Leadership
Employer & Job Benefits:
- Medical Aid Contribution
- Provident Fund Contribution
