Head of Customer Relationship Management Client Experience & Insights (Commercial Development Banking)

About the position

Purpose:
The Head: CRM, Client Experience & Insights will be responsible for developing and executing strategies to maximize customer retention, loyalty, and satisfaction. The purpose is to oversee the implementation and management of CRM systems, analyze customer data to identify trends and opportunities, and lead cross-functional efforts to personalise marketing, sales, and customer service interactions.

Preferred Minimum Education and Experience

• Bachelor's Degree in Business Administration, Communication or related field
• Experience in a Financial / Agriculture Services environment with at least 5 year's management experience - 6 to 8 years
• Proven experience in CRM, customer experience management, or related roles, with a track record of driving results.
• Strong analytical skills and proficiency in CRM systems and analytics tools.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strategic mindset and ability to think creatively and analytically to solve complex business problems.
• Leadership experience, with the ability to inspire and motivate teams to achieve goals and deliver exceptional results.
• Adaptability to evolving CRM technologies and industry trends
• Strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines

People living with disabilities are encouraged to apply

Interested candidates who meet the above-stated qualifications and experience are welcome to submit applications to: [Email Address Removed]

Desired Skills:

• customer retention
• customer data
• industry trends
• Customer Relationship Management
• Loyalty
• Insights

Desired Work Experience:

• 5 to 10 years

Desired Qualification Level:

• Degree