Head of Contact Centre Operations

About the position

• To set, lead and translate the telesales, onbillers and partners strategy into an action-oriented framework and lead the implementation of the strategy in line with market-leading practices and the overall Channels Strategy.
• To oversee and ensure seamless delivery excellence with a focus on onbilling, call centres and partners as well as churn management in telesales channels not limited to Retail.
• To oversee the co-ordination of end-to-end telesales channel activities including sales reporting, partner management, lead management, unified technology implementation and training initiatives

Desired Skills:

• Sales Management
• telesales management
• contact centre management

About The Employer:

Our Client is a leading Telecommunications Service provider