Search thousands of fresh jobs

×
This job is expired
Dananda Talent

Head of Collections

Dananda Talent

  • R50,000 - R75,000 per month
  • Permanent Executive position
  • Johannesburg North (Johannesburg North)
  • Posted 17 Apr 2025 by Dananda Talent
  • Expires in 17 days
  • Job 2605689 - Ref Collections01
Apply Now

About the position

Job Summary:

  • Manage and oversee the collections process to ensure effective recovery of receivables - operational hands-on role.
  • Develop and implement strategies to improve collections performance, increasing the collector effective index (CEI)
  • Instill debtors' prevention measures and identify potential trends, reducing rollovers and exam results-related queries
  • Implement and manage payment plans such as Student Loans FlexiPay.
  • Analyse and report on collections performance using KPIs, ensuring compliance with regulatory requirements and industry standards -Lead and manage a team of collections professionals, ensuring team members meet or exceed targets and goals
  • Formulate data-driven targeted campaigns in line with events and patterns to effectively manage collections - pre-profiled students effectively targeted with assigned resources
  • Build and maintain strong relationships with interdivisions, particularly with finance for student accounts reconciliation, and provide collection and relations services to all relevant business units
  • Explore opportunities to externalise collections services to other higher learning institutions, securing new clients
  • Optimise contact and CRM management
  • Develop and implement training and development programmes for cross-skilling and upskilling in CRM and collections
  • Formulate target dashboards and incentive programmes to drive performance
  • Forecast trends and patterns to proactively address student collections

Key Performance Indicators (KPIs):

  • Collector Effective Index (CEI)
  • Right Party Contacts (RPC) rate
  • Promise to Pay (PTP)
  • Profit per Account (PPA)

Skills and Qualifications:

  • Strong leadership and management skills with proven track record of success
  • Excellent communication and negotiation skills with the ability to build strong relationships with internal and external stakeholders
  • Ability to analyse and interpret data and reports with a strong understanding of collections regulations and industry standards
  • Collections knowledge and automation tools for debtors prevention
  • Proven track record of optimising contact and CRM management
  • Ability to work under pressure and meet targets and goals with a focus on delivering exceptional customer service
  • Experience in developing and implementing training and development programmes
  • Ability to formulate target dashboards and incentive programmes
  • Strong forecasting skills to proactively address student collections
  • Team motivation, development, and target-driven

Desired Skills:

  • Collections
  • CRM
  • Leadership/Management Skills

Desired Qualification Level:

  • Degree

About The Employer:

A private Business School based in Johannesburg, South Africa. The group has various schools, such as the School of Public Management, the School of Law, and the School of Technology etc. The group has campuses and offices online and in South Africa, Mumbai, Nairobi, and Lagos.

Apply Now

Dananda Talent

About the agency

Who We Are Dananda Talent provides an agile talent management solution to our professionally qualified students at the Regenesys Business School, for new graduates, senior managers and the executive market. The purpose behind Dananda Talent – formed in 2007 – is to build a life-long relationship with our students as we pursue our common purpose of making our world a better place through leadership development Danada has grown into a respected, independent recruitment provider, advising international and local companies, offering exceptional insights and services across multiple markets and industries. Its success is based on understanding trends, using strong networks, and working with a database of over 190 000 alumni. Dananda Talent is a holistic human capital and strategic business partner focused on supporting our clients and candidates to achieve their professional, personal and financial aspirations. We do this by connecting the right people to the right opportunity, where together they can co create, collaborate and connect for future success. Our team of talent consultants is able to leverage their cumulative capabilities and experience to produce a unique value proposition designed to meet the needs of our Clients through customised, agile sourcing solutions, working with blue chip cli-ents and well respected global industry leaders. What we do • Senior Management and Executive Recruitment • Permanent Recruitment • Temporary Employment Services (TES) • Industry and Talent Mapping • Recruitment Process Outsourcing (RPO) • Response Handling Process Services • Contract Recruitment The Dananda approach • We adopt a customized, agile and adaptable approach to each and every recruitment assignment we undertake. Each assignment is expertly managed individually, so that we can deliver candidates who match specific requirements. • We use the best search methodologies to find the best candidates within a significantly shorter timeline. We have a large candidate database and also proactively approach passive candidates for each role, giving clients the best of both our Search and Contingent Recruitment capabilities. • We continuously build active relationships with sought-after and skilled individuals to ensure that we are able to access the best talent quickly. We keep track of these individuals as they grow and progress through their career. • We constantly build our networks, tapping into new developments and trends in the market and advise you about what’s happening in your industry. What makes us different Dananda strives to stay ahead of the market in areas where our clients have great talent needs especially in scarce skills. By operating locally, in Africa and internationally, Dananda has access to the latest trends which enables both us and our clients to stay ahead of the curve. Our team of talented Sourcing and Recruitment Specialists who adopt international world class Boolean sourcing techniques, ensures that no stone remains unturned in finding the best candidate. • We enjoy what we do • We are passionate about people development • We have fun while developing meaningful connections with people who entrust us with their future • We unlock potential into execution when our build and contribute to the success of the organisations and communities we place them in.

Receive a daily digest of all new jobs matching this job. Your information is safe with us and you can cancel any time.

Expires in 16 days

Email me jobs similar to: Head of Collections

Receive a daily digest of all new jobs matching this job: Senior IT Auditor. Your information is safe with us and you can cancel at any time.