Head: IT Operations

About the position

Job description:


This a unique opportunity to join a financial organisation that continually delivers excellent results and growth that exceed all competitors in the market. Become part of a team working on key projects in the Company in partnership with business stakeholders to deliver great value with an opportunity to make a real impact in the Company's success story. Lead the team that provides infrastructure and ITSM services to the Company. An individual who can lead technical teams that deliver stability, security, scalability, and simplicity in IT infrastructure and operations will excel in our environment.


 


Responsibilities:

• Focus on Service and Stability.


• Build a centre of excellence for service management.


• Deliver a thematic view of the systemic problem to focus on key risks.


• Collaborate with BU’s to provide great service to our clients, Advisers and Business.


• Instill Industry best practice ITSM and ITIL standards.


• Improve communication and turnaround time with internal and external stakeholders.


• Build services and skills for future cloud environments.


• Accountable for cyber security strategy and management.


• Capacity and risk management of environments.


• Infrastructure architecture.


• Disaster recovery management.

 


Behaviours:

• Build relationships with key internal stakeholders.


• Continually learns and grows own skills and industry knowledge.


• Creative visualisation, critical thinking, inductive and deductive reasoning. An ability to think outside the box.


• Collaborative coordination and time management. Be Proactive and take initiative.


• Capacity to work under pressure while observing high quality standards.


• Problem solving and analysis. Add value to business outcomes.


• Must be able to work in a team environment. Share knowledge and help to grow others.


• Desire to understand the reasons for delivery to deliver the right solution.


• Strive to continually learn and improve.

• Experience leading IT Operations teams using ITIL and Cobit


• In-depth knowledge of running ITSM delivery


• Financial industry background and understanding


• Microsoft licensing understanding (OS/SQL)


• Enterprise Architecture


• Understanding of AWS and Azure services and environments


• In-depth knowledge of information and cyber security management


• Vendor management and negotiation


• Firewall and network technology


• VEEAM management


• 3 PAR storage environments

Desired Skills:

• Systems Analysis
• Complex Problem Solving
• Programming/configuration
• Critical Thinking
• Time Management