About the position
JOB PURPOSE
Lead, plan, direct, strategic and operations of the ICT function and ICT resources in delivering ICT programmes and projects for business enablement. Develop policies that promote innovation, efficiency, productivity, and security within an organisation.
KEY PERFORMANCE AREAS
ICT Strategic Management
• Manages the development and implementation of the organisation's ICT strategy.
• Identify opportunities for technological advancement that enhances efficiency and productivity.
• Align ICT strategies with business goals, anticipate future needs, and make informed decisions to support the organisation's objectives.
• Directs and implements the strategic vision, projects, objectives and operational plan of the ICT Business unit (BU) and clarifies performance expectations.
• Make recommendations for adjustment of future strategic objectives to accommodate changes in the FIC's operational environment.
Cybersecurity
• Manage the design of cybersecurity best practices
• Manage implementation of robust security measures and protocols to protect the organisation's data and systems.
• Conduct regular security assessments, vulnerability testing and incident response planning
• Oversee implementation of security controls such as firewalls, encryption and access control
• Promote security awareness among employees and stakeholders through training and communication.
Governance and Risk
• Develop and maintain the ICT governance framework (such as CGICT), including policies, procedures and standards
• Define and communicate the roles and responsibilities of key stakeholders in ICT governance.
• Lead in defining and implementing Key Performance Indicators (KPIs) across the ICT business unit aligned with industry-accepted ICT standards (e.g. COBIT, ITIL, ISO, etc.)
• Prepare and present regular reports on ICT governance and security metrics to management and relevant committees.
• Ensure compliance with relevant data protection applicable laws, regulations and standards (e.g. data privacy laws such as POPIA).
• Directs and manages the development and implementation of ICT operational policies, standards, practices, procedures and systems and monitors their application and compliance.
• Assist in scoping, planning, executing and monitoring ICT disaster recovery.
• Determines ICT risk and executes plans that mitigate potential risks, ensuring business continuity in the face of unforeseen events.
• Establish processes for the identification, assessment and mitigation of ICT risks.
• Facilitate the maintenance of ICT risks and Issues Registers.
Manage Delivery
• Implement and monitor Service Level Agreements with business.
• Provides advice, guidance and recommendations to address the ICT needs of the FIC, considering the unique requirements of each FIC division and identifying areas where productivity, efficiency, and accuracy can be enhanced to support informed business decisions.
• Ensure seamless network integration and that network infrastructure components work harmoniously to meet the diverse demands of the business.
• Analyses FIC's demand for ICT services, ensures value for money in delivering such services and recommends that key stakeholders make the required investments to provide such services while considering business constraints.
• Oversee and manage the development of robust disaster planning and data backup strategies, establishing and maintaining reliable data backup systems and guaranteeing the integrity and availability of vital information.
• Monitor and manage project progress to ensure timely and successful delivery.
• Keeps abreast of new methods and trends in ICT technology and products to advance and improve the FIC's ICT capability and propose forward-looking solutions.
Leadership and People Management
• Guide and motivate ICT teams, delegate tasks effectively, and provide clear goals and direction for team members.
• Empower employees through training and technical support, ensuring that the ICT team are well-equipped to utilise technology tools, providing prompt assistance to maintain smooth operations to improve organisation effectiveness and efficiency.
• Foster a culture of continuous improvement and creates a positive climate within the ICT business unit.
• Coordinating and supervising the day-to-day activities of the ICT business unit.
• Provides performance feedback and coaching to senior staff to ensure alignment with the FIC needs.
• Ensures the right people are in place with the appropriate support to accomplish annual operating plan.
Budgeting and Resources Management
• Provide inputs in the planning and compilation of ICT budget and procurement plans, manage and monitor expenditure and ensure that all financial targets are met for the ICT
ICT Strategic Management
• Manages the development and implementation of the organisation's ICT strategy.
• Identify opportunities for technological advancement that enhances efficiency and productivity.
• Align ICT strategies with business goals, anticipate future needs, and make informed decisions to support the organisation's objectives.
• Directs and implements the strategic vision, projects, objectives and operational plan of the ICT Business unit (BU) and clarifies performance expectations.
• Make recommendations for adjustment of future strategic objectives to accommodate changes in the FIC's operational environment.
Cybersecurity
• Manage the design of cybersecurity best practices
• Manage implementation of robust security measures and protocols to protect the organisation's data and systems.
• Conduct regular security assessments, vulnerability testing and incident response planning
• Oversee implementation of security controls such as firewalls, encryption and access control
• Promote security awareness among employees and stakeholders through training and communication.
Governance and Risk
• Develop and maintain the ICT governance framework (such as CGICT), including policies, procedures and standards
• Define and communicate the roles and responsibilities of key stakeholders in ICT governance.
• Lead in defining and implementing Key Performance Indicators (KPIs) across the ICT business unit aligned with industry-accepted ICT standards (e.g. COBIT, ITIL, ISO, etc.)
• Prepare and present regular reports on ICT governance and security metrics to management and relevant committees.
• Ensure compliance with relevant data protection applicable laws, regulations and standards (e.g. data privacy laws such as POPIA).
• Directs and manages the development and implementation of ICT operational policies, standards, practices, procedures and systems and monitors their application and compliance.
• Assist in scoping, planning, executing and monitoring ICT disaster recovery.
• Determines ICT risk and executes plans that mitigate potential risks, ensuring business continuity in the face of unforeseen events.
• Establish processes for the identification, assessment and mitigation of ICT risks.
• Facilitate the maintenance of ICT risks and Issues Registers.
Manage Delivery
• Implement and monitor Service Level Agreements with business.
• Provides advice, guidance and recommendations to address the ICT needs of the FIC, considering the unique requirements of each FIC division and identifying areas where productivity, efficiency, and accuracy can be enhanced to support informed business decisions.
• Ensure seamless network integration and that network infrastructure components work harmoniously to meet the diverse demands of the business.
• Analyses FIC's demand for ICT services, ensures value for money in delivering such services and recommends that key stakeholders make the required investments to provide such services while considering business constraints.
• Oversee and manage the development of robust disaster planning and data backup strategies, establishing and maintaining reliable data backup systems and guaranteeing the integrity and availability of vital information.
• Monitor and manage project progress to ensure timely and successful delivery.
• Keeps abreast of new methods and trends in ICT technology and products to advance and improve the FIC's ICT capability and propose forward-looking solutions.
Leadership and People Management
• Guide and motivate ICT teams, delegate tasks effectively, and provide clear goals and direction for team members.
• Empower employees through training and technical support, ensuring that the ICT team are well-equipped to utilise technology tools, providing prompt assistance to maintain smooth operations to improve organisation effectiveness and efficiency.
• Foster a culture of continuous improvement and creates a positive climate within the ICT business unit.
• Coordinating and supervising the day-to-day activities of the ICT business unit.
• Provides performance feedback and coaching to senior staff to ensure alignment with the FIC needs.
• Ensures the right people are in place with the appropriate support to accomplish annual operating plan.
Budgeting and Resources Management
• Provide inputs in the planning and compilation of ICT budget and procurement plans, manage and monitor expenditure and ensure that all financial targets are met for the ICT projects and operations of FIC to ensure optimal resource allocation and demonstrate the value of ICT investments.
• Identify and prioritize the resource requirements for ICT management.
• Ensure the effective implementation, management, and monitoring of the budget for the ICT business unit.
Stakeholder Management
• Liaise and consult with government and other stakeholders to identify opportunities in ICT matters.
• Engage with regional and international bodies (e.g. ESAAMLG, EGMONT) for best practices.
• Contribute to the operational management of the FIC by participating in management structures and committees.
• Collaborate with team members, executives, and stakeholders, as well as convey technical information to non-technical individuals.
• Ensure effective management of relationships with external vendors and service providers.
• Ensure effective communication and collaboration within the ICT team.
• Coordinate with other divisions to identify and implement technology solutions.
Audits Coordination
• Ensure the smooth execution of ICT audits conducted by both internal and external auditors.
• Document ICT processes, configurations, and controls to provide clear and consistent records for auditors.
• Evaluate and present the audit findings to senior management and key stakeholders.
EDUCATION, SKILLS AND EXPERIENCE
• Bachelor's degree in information technology systems, Commerce majoring in IT, or Computer Science (NQF level 7).
• A post-grad qualification in IT or related field.
• 10 years' experience in senior ICT management involving the development, implementation and operation of ICT business systems and the management of ICT business unit.
• 10 years of management experience and ability to lead multi-disciplinary teams and large technical and professional staff groups.
• 10 years' experience with disaster recovery and business continuity planning.
• 10 years' experience in leading the implementation of ICT infrastructure projects
• 5 years' experience in implementation of emerging technologi
