About the position
?? Lead the Future of Client Engagement in South Africa's Agricultural Finance Sector
Position: Head: CRM, Client Experience & Insights
Location: Centurion, Pretoria (National Head Office)
Sector: State-Owned Development Finance Institution (Agricultural Focus)
Type: Permanent | National Scope
Are you passionate about transforming customer experiences and leveraging insights to drive strategic decisions?
Join a pioneering financial institution dedicated to empowering South Africa's agricultural sector.
This role offers the unique opportunity to shape client engagement strategies that make a tangible impact on the nation's food security and economic growth.
?? Are You the Ideal Candidate?
Reflect on the following:
- Do you hold a Bachelor's Degree in Business Administration, Communication, or a related field?
- Have you amassed 6-8 years of experience in CRM, customer experience management, or related roles, including at least 5 years in a management position?
- Have you successfully developed and implemented CRM strategies, systems, and data insights?
- Are you adept at analyzing customer data to generate actionable insights that inform strategic decisions?
- Have you led cross-functional teams to enhance customer satisfaction and loyalty?
- Are you experienced in project management, with the ability to manage multiple initiatives simultaneously?
- Do you have a strong understanding of financial or agricultural services environments?
If you answered "yes" to these questions, we encourage you to apply.
?? Key Responsibilities.
- Strategic Leadership: Develop and execute CRM and client experience strategies aligned with business goals.
- Customer Insights: Analyze client data to generate insights that drive product development and service delivery improvements.
- Experience Design: Continuously improve the end-to-end client experience across physical and digital channels.
- Cross-Functional Collaboration: Lead initiatives across marketing, sales, and customer service to personalize client interactions.
- Team Management: Oversee departmental operations, including performance management, capacity planning, and budgeting.
?? Application Process.
Please submit the following:
- Comprehensive CV and a brief executive summary.
- Details of your current occupation, current/last & expected annual total-cost-to-company (CTC) salary, and notice period.
- A summary of your experience related to:
- CRM strategy development and implementation.
- Customer experience enhancement initiatives.
- Data analysis and insights generation.
- Project management within financial or agricultural sectors.
Note: The client's name will be disclosed to shortlisted candidates only.
Desired Skills:
- SAP Knowledge
- Project Management
- Customers Care Service Principles
- Microsoft Office.
- Business and Financial Acumen
Desired Work Experience:
Desired Qualification Level:
About The Employer:
Our client is one of the leading state-owned development finance institution (bank) focused on food security, rural development, and inclusive growth.
