About the position
Our Client is looking for a Guest Assistant to join their team
Area/Location: Franschhoek, Cape Town
Overview: We are looking for a Guest Assistant to join our client’s esteemed wine estate, renowned for offering luxurious 5-star guest experiences in a picturesque setting. As a Guest Assistant, you will be an integral part of ensuring guests receive exceptional service and enjoy memorable experiences during their stay.
Key Responsibilities:
- 1. Guest Relations:
- Welcome guests upon arrival with warmth and professionalism.
- Provide personalized assistance and respond promptly to guest inquiries and requests.
- Anticipate guest needs and proactively offer assistance to enhance their experience.
- 2. Concierge Services:
- Offer recommendations and arrange reservations for dining, tours, and local attractions.
- Coordinate transportation and assist with travel arrangements as needed.
- Provide information about the wine estate, its amenities, and the surrounding area.
- 3. Event Coordination:
- Assist in planning and coordinating events and special occasions hosted at the wine estate.
- Work closely with event organizers to ensure all details are executed flawlessly.
- Ensure event spaces are prepared according to guest specifications and estate standards.
- 4. Administrative Support:
- Handle guest check-ins and check-outs efficiently, maintaining accurate records.
- Manage reservations, including changes and cancellations, using hotel management software.
- Prepare guest invoices and process payments accurately and securely.
- 5. Service Excellence:
- Maintain a polished and professional appearance at all times.
- Uphold the wine estate’s standards of service excellence and attention to detail.
- Assist in resolving guest complaints or issues promptly and to their satisfaction.
Qualifications:
- Proven experience in a guest service or hospitality role, preferably in a luxury setting.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanour.
- Strong organizational skills and the ability to multitask effectively.
- Knowledge of local attractions, restaurants, and services preferred.
- Proficiency in using computer systems and hotel management software (PMS).
Education and Certification:
- Matric or equivalent required; additional education in hospitality or related fields is a plus.
- Certification in hospitality management or customer service training preferred.
Additional Requirements:
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Passion for delivering exceptional guest experiences and a dedication to customer satisfaction.
- Fluency in multiple languages is advantageous.
Desired Skills:
- Guest Assistant
- Guest Relations Associate
- Guest Experience Coordinator
