Groups & FIT Specialist (Hospitality Industry)

About the position

Do you thrive in a fast-paced hospitality environment where no two days are the same? Are you passionate about delivering exceptional guest experiences while driving bookings and revenue?

We’re looking for a dynamic, detail-driven, and customer-focused Groups & FIT Specialist to join our client’s team, based in Newlands Cape Town.

Within this refined, high-volume luxury environment, you will play a pivotal role in managing group and individual reservations with precision and care. You will ensure every booking reflects the brand’s commitment to excellence, from the initial enquiry through to final confirmation, creating a seamless and elevated experience for every guest. This role requires a strong sense of professionalism, commercial awareness, and a genuine passion for luxury service delivery. You will be instrumental in optimising occupancy and revenue opportunities while maintaining the highest standards of accuracy, efficiency, and guest satisfaction.

This is an exciting opportunity for someone who loves hospitality, enjoys building strong relationships, and has a talent for turning enquiries into confirmed bookings while ensuring every guest interaction is seamless from start to finish.

If you are interested, please apply or send your CV directly to [Email Address Removed] 

What You’ll Be Doing

• Managing phone and email reservation enquiries
• Processing bookings, amendments, and cancellations accurately in Opera
• Updating channel bookings and billing instructions
• Monitoring room availability and assisting with overbooking management
• Ensuring all guest requests and special requirements are met
• Delivering exceptional customer service and resolving reservation queries
• Supporting revenue growth through upselling and yield management principles
• Preparing reservation activity reports and assisting with administration

What We’re Looking For (Minimum Requirements)

• Matric Certificate
• Hotel Diploma or Degree
• Minimum 3 years’ experience in a similar hospitality reservations role
• Experience in a high-volume, fast-paced environment

Technical Skills

• Opera & GDS systems experience
• Proficiency in Microsoft Office
• Basic accounting knowledge
• Strong computer literacy

You Are:

• Customer-focused and service-driven
• Highly organised with exceptional attention to detail
• A strong communicator with a professional approach
• Commercially minded with a passion for maximising revenue
• Adaptable and able to work under pressure

If you’re ready to take the next step in your hospitality career and thrive in a vibrant hotel environment, we’d love to hear from you!

Desired Skills:

• Customer Experience (CX)
• Financial Administration
• Guest Relations
• Recordkeeping
• Reservations
• Revenue Recognition