Groups & Events Coordinator

About the position

Our client based in Cape Town CBD is seeking a Groups & Events Coordinator to join their team. The purpose of the role is to optimise sales and profitability through an effective and efficient reservations process whilst enhancing relationships with existing clients.
MAJOR AREAS OF RESPONSIBILITIES: 

• Ensure accurate & detailed capturing of reservations
• Maximise revenue & ensure guest satisfaction
• Reviewing, monitoring and revising guest service standards, thereby enhancing guest satisfaction.
• Assist & maintain an efficient administration system within the department.
• To maintain client database with segmentation.
• To ensure that an efficient and accurate filing system, both manual and electronic, is constantly updated.
• To ensure that standard correspondence formats for various stages of reservations is completed and maintained.
• To continuously seek ways to maximise revenues and profits by up-selling other facilities and services.
• Actively solicit and develop sales & marketing activities with key industry partners such as travel agencies and convention organisers.
• Establish rapport with guests maintaining effective customer relationships and handle guest enquiries, requests either personally or over the phone.
• Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
• Answer reservations calls in a pleasant and courteous manner.
• Based on the nature of the reservation required, check the availability of the room / type of room and confirm the reservation.
• Personally and frequently verify that guests are receiving the best possible service.
• Preparing and ensuring all bookings are accurate and in line with SOP’s.
• To inform other departments and follow up with regards to special instructions / facilities.
• Spend time in each function / event to ensure that the guests and organisers are well looked after and to support banqueting where needed.
• Liaise with suppliers (off-site) when and where needed.
• Ensure all relevant groups / event information is communicated in a timely fashion.
• Quote and contract (incl. invoicing) all potential business through all available booking channels.
• Assist Finance in following up on payments & queries.

QUALIFICATIONS AND EXPERIENCE: 

• Diploma / Degree from a reputable hotel school
• F&B and Front Office background preferred
• Previous junior sales and reservations experience
• Good communication skills

IT KNOWLEDGE: 

• Microsoft Office
• Opera

PLEASE NOTE THAT ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

Desired Skills:

• Events Coordinator
• Opera OR "PMS system
• reservations experience