Group Reservations Specialist - Hospitality
O'Brien Recruitment
- R Undisclosed
- Permanent Intermediate position
-
Cape Town
- Posted 26 Mar 2024 by O'Brien Recruitment
-
Job 2558615
About the position
Are you passionate about delivering exceptional service in the dynamic world of hospitality? Your next exciting opportunity awaits at this prestigious Cape Town hotel. We are currently seeking a dedicated professional to fill the role of Group Reservations Specialist on a permanent basis.
If you're eager to advance your career in hospitality, seize the chance now by submitting your application to [Email Address Removed].
Key Responsibilities:
- Efficiently plan and organize daily work schedules.
- Respond promptly to booking inquiries within a 12–24-hour timeframe.
- Accurately process member-specific tasks, including rooming lists, handovers, and daily banking reports.
- Contribute to achieving monthly revenue targets set by hotel management.
- Follow prescribed procedures to create bookings in Opera, ensuring accurate billing instructions.
- Update all channel bookings with correct information received via emails.
- Maintain comprehensive reports and records of all groups during and after their stay.
- Handle escalated queries related to reservations.
- Demonstrate strong team support and collaboration among co-workers.
- Stay informed about hotel activities and offerings to effectively upsell experiences to guests.
Requirements:
- Matric qualification required; diploma or degree in Hotel Management preferred.
- Previous experience in a similar position within a 4/5 establishment is essential.
- Basic accounting skills are a definite advantage.
- Willingness to work various shifts as needed to meet the demands of our dynamic environment.
- Computer literate, including proficiency in MS Office and Opera.
Note: Shortlisted candidates will be contacted, and this is a permanent position.
Desired Skills:
- Opera
- Report Writing
- Reservations
Employer & Job Benefits:
- Medical Aid Contribution
- Provident Fund Contribution
O'Brien Recruitment
About the agency
O’Brien Recruitment – what is our story and who are we?
O’Brien Recruitment has assisted in connecting the right candidates with the right clients since 1997. We love what we do and we are “POWERED BY PEOPLE” – making a difference in our candidates lives and watching their careers grow and develop is the reason we are in business!
Our Permanent, Temporary and Contract Recruitment Solutions unite talent with top employers across a vast range of industries, from FMCG; Financial Services; Call Centre; Retail to Publishing; Manufacturing; Legal and Hospitality. When you deal with O’Brien Recruitment you are dealing with a team of twenty professionals who are highly capable, knowledgeable and passionate about recruitment.
We pride ourselves on the ability to give our clients and candidates a competitive edge!
We payroll over 400 temps/contractors, and on an annual basis, we place over 350 talented individuals in permanent roles in a large variety of Job Functions from A – Z!
These include: Accountants, Bookkeepers; Call Centre Agents; Debtors Clerks; Engineers; Financial Managers; Graphic Designer; Human Resources; IT Specialists; Journalists; Key Accounts Managers; Legal; Mechanical Fitters; Network Engineers; Office support staff; Portfolio/Project Administrators; Quality Assurance Managers; Receptionists; Sales Executives; Tax Consultants; Unit Trust Administrators; Villa Managers; Welders; X-Ray Testers; Yard Foremen; Zoologists.
Whether you’re progressing to the next step up the career ladder, or building a bespoke recruitment strategy to meet your wider business goals, we help professionals make valuable connections that are crucial to success.
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