About the position
Red Ember Recruitment is seeking to hire a Group and Individual Reservationist based in Cape Town.
- To ensure that all reservations requested are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy.
- To check all reservations/bookings downloaded from Central Reservation Office, confirm and send correspondence where necessary
- To ensure that all banqueting & events reservations requests are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy.
- Ensuring that reservation, events policies and procedures regarding payments, confirmations & terms and conditions are effectively adhered to, and in line with a 5-star Hotel.
- To assist the Sales & Marketing department in promoting and selling the hotels & the facilities to prospective guests.
- Ensuring and adhering to effective communication from the reservations / banqueting department to all operational departments.
- To ensure that room type overbooking is managed far in advance to avoid hotel overbooking.
- To ensure that deposits and contracts are received timeously, correctly, and to report any deviations to the Reservations Manager.
- To be fully aware of the trends in the industry and make suggestions for the improvement of hotel occupancy.
- General Office and Admin duties.
- Maintaining all guest/agent/company profiles in Opera.
- Handling guest queries.
- Any other relevant duties.
Requirements - At least 2 years' experience in a Individual and Group/Block Reservations essential.
- Banqueting / Events Booking experience essential.
- Excellent knowledge of Microsoft Office.
- INFOR or Opera “Individual and Group/Block Reservations” experience (Essential)
- INFOR or Opera “Front Office and Cashiering functions” an advantage.
- Excellent administration skills.
- Setting up of group contracts and invoices.
- Good understanding of Revenue Control & Yield Management.
- Fluent in English – verbal and written.
- Excellent telephonic and written communication skills.
- Able to work under pressure.
- Time management skills.
- Display a high level of emotional intelligence.
- Ability to work alone as well as with a small team.
- Customer orientation, professional charm and sophistication is an advantage.
- Presentable.
- Ability to work shifts and occasional overtime.
- Minimum Std. 10 (Grade 12)
- Front Office, NQ Level 2 or other relevant tertiary qualifications an advantage.
Desired Skills:
Desired Qualification Level:
About The Employer:
We are passionate professionals driven to provide Payroll and HR solutions that deliver true business value to your organisation.
Our proven track record and expertise will enable you to maximise your return on investment on any Sage Payroll & HR implementation.
Partner with a Talent Team that suits your customised needs. Recruiting top talent is a powerful and reliable foundation of strength in any business. When partnered with the best recruitment team, it’s an opportunity for long-term growth, and can bring companies a competitive advantage in their industry.
Red Ember Technology is a Certified Sage Platinum Business Partner, here to support any Sage client with the extra value-added services to complement and support their Sage products.
The Red Ember Recruitment team has combined Payroll, HR and Finance industry-specific experience, customised to the Sage products, as well as vast experience supporting various other products and industries.
Red Ember Recruitment can assist on any level of recruitment, from Interns to Executive placements, bulk recruitment, response handling, or specialised headhunting.
Employer & Job Benefits:
