Grocery Floor Manager at PnP

About the position

Role Summary

Manages resources to ensure compliance to standards, regulations and sets plans to achieve targets/deadlines.

Requirements

Minimum requirements

Matric / Grade 12

2-4 years relevant retail / inventory experience

Competencies

Achieving results through others

Plan, organise and follow up on activities and plans

Good personal communications skills

Adhere to standards, procedures and policies

Customer Orientation

Communication skills - clearly conveying message and actively listening

Business acumen

Key Responsibilities

Key responsibilities

1. Merchandising Management

• Executes plano guide 100%
  
• Rotates stock as per policy/SOP on sales floor and back up area
  
• Ensures department merchandising and cleanliness standards are maintained.
  
• Follows standards set down for promotional space
  
• Follows promotions communications'
  
• Ensures back up area standards maintained at all times - all stock represented on floor
  
• Elevates any continuing stock issues to Store Manager
  
• Ensure department follows H&S standards and processes as per SOP.
  
• Understand customer needs and communicate these to demand planning
  

2. Systems Management

• Gap scanning out of stocks
  
• Identifies, counts, and records out of stocks & over stocks
  
• Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and
  
• sending to Demand Planning
  
• Processes IDTs via SAP
  
• Actions reduced to clear on SAP as per SOP
  
• Checks for electronic communications regularly during the working day
  

3. Customer Services Management

• Handles customer complaints and special customer requests
  
• Advises customers on products
  

4. People Management & Development

• Evaluates the performance of direct reports against agreed objectives and standards
  
• Reviews staffing requirements and provides input into staff scheduling
  
• Keeps staff informed of new initiatives, store and department performance
  
• Keeps staff motivated
  
• Identifies training needs
  
• Coaches staff and management
  

5. Finance & Administration

• Ensures that all equipment is properly maintained in effective working order
  
• Ensures that general maintenance standards are met
  
• Follows up and controls departmental expenses
  
• Monitors results and investigates deviations to budget.
  
• Monitors waste, and ensures procedures are adhered to
  

Closing Date: 27 February 2026