About the position
About our client:
Our client, a global leader delivering innovative solutions, seeks a dynamic and motivated team member to join their high-performing team. The successful candidate will work in a hybrid or office environment, collaborating with a diverse global team to drive results, foster innovation, and contribute to a culture of inclusion and opportunity. Join our client on a 12-month graduate program designed to kickstart your career.
What you will gain:
- This programme is designed for passionate graduates who seek training and mentorship from a skilled global team.
- Gain structured, fun and brilliant mentoring while you learn.
What you will be doing:
- Provide initial support for client payment issues, troubleshooting and escalating as needed.
- Analyse product issues by reviewing data logs and code to identify root causes.
- Assist with diagnosing issues by reviewing code snippets and logs to aid development teams.
- Maintain clear, solution-focused communication with clients and partners, ensuring satisfaction through regular updates.
- Record recurring issues and improvements in knowledge bases, and support internal metrics reporting.
- Work with development, QA, and product teams to enhance product features and updates.
- Test new features and patches pre-release to ensure smooth user experiences.
What our client is looking for:
- A completed degree in a related field (Information Technology, Computer Science, etc.).
- Customer Service or Service Desk experience will be a big plus.
- Proficiency in English for effective communication in a business environment.
- Enthusiasm and motivation to grow / learn.
- Passionate, motivated, and creative individuals eager to contribute to meaningful projects and gain valuable industry experience.
Work Type:
- Enjoy a hybrid work model, with 3 days a week at the office in Cape Town or Centurion.
Work Hours:
- You will be working USA hours - these hours will be from 3pm - 12am SAST.
Job ID:
For a more comprehensive list of opportunities that we have on offer, do visit our website - [URL Removed]
Desired Skills:
- Support
- Customer Service
- Service Desk
