Global Payroll Transformation Vendor Service & Test Lead

About the position

MAIN RESPONSIBILITIES

Test Leadership

• Define, own, and continuously improve the global test strategy, governance, protocols, and processes for the payroll transformation program.
• Develop and maintain comprehensive test plans, test cases, test scripts, and documentation.
• Oversee all phases of testing - unit, integration, UAT, regression, parallel, and hypercare - across multiple markets.
• Coordinate and manage test execution, defect tracking, and reporting, ensuring timely delivery for each market.
• Define and manage entry/exit criteria, acceptance criteria, and dependencies for each test phase.
• Ensure compliance with required quality, security, and regulatory standards.
• Lead and mentor a distributed team of testers, including internal staff and vendor resources.
• Facilitate knowledge transfer and training for local teams on test processes and tools.
• Track and report on test progress, risks, and quality metrics to stakeholders.
• Coordinate closely with global and local teams, vendors, and key stakeholders.

Payroll Functional Support & Global COE Steer

• Design and implement governance structures for payroll transformation.
• Oversee execution of transformation deliverables across global markets.
• Provide payroll functional and business analysis support during vendor workshops to bridge gaps between markets and vendor teams.
• Support market implementation specialists with complex issues regarding:
• Payroll logic, rules, and methods of calculation validation
• Workday / payroll compensation mapping
• Wage code matrix / compensation plan validation, analysis, clean-up, and implementation
• Validation of statutory, mandatory, taxable, and non-taxable payroll fields
• Interfaces (functional analysis, validation, formats), including GL, bank files, and time & attendance
• Collaborate with markets to resolve issues and maintain compliance.
• Drive consistency and accuracy in payroll processes across regions.

Vendor Services Transformation Lead

• Own and maintain the standardized global payroll service catalogue.
• Design and maintain the query management system (CRs/vendor) including framework and categorization.
• Conduct payroll service analysis: gather issues, perform categorization, identify remedies, and manage implementation.
• Perform service mapping for markets: map incumbent vendor services to the global service catalogue and support structural change plans.
• Ensure all markets and vendors align with the new global payroll service standards.
• Monitor vendor performance to ensure high-quality service delivery.
• Drive service remediation: conduct service gap analysis and manage remediation plans to meet global standards and service levels.
• Coordinate with internal teams and vendors to ensure alignment on deliverables and timelines.

Stakeholder Engagement

• Act as the primary liaison between the Global CoE, vendors, and market teams.
• Provide guidance and support to local payroll teams during transformation periods.
• Communicate progress, risks, and mitigation plans to leadership and stakeholders.

Desired Skills:

• QA Engineer
• QA Lead
• QA Analyst
• Quality Assurance
• Tester
• Test Lead

Desired Qualification Level:

• Degree