German-Speaking Customer Service Advisor

About the position

We are looking for a German-Speaking Customer Service Advisor to join our dynamic team in Umhlanga. This role involves assisting German-speaking customers with product orders, payments, missing orders, product information requests, and recommendations. The ideal candidate must be customer-oriented, possess strong communication skills, and thrive in a fast-paced environment.

Responsibilities:

• Provide exceptional customer experiences in German and English
• Handle product orders, payments, and general inquiries
• Work towards performance-based targets
• Collaborate with the team to improve customer satisfaction

Desired Skills:

• German B2
• Customer Service
• Communication
• Problem-Solving
• Multitasking
• Computer Literacy
• Time Management
• Call centre
• Inbound Customer Service
• Customer Relations
• Quick Thinking

Desired Qualification Level:

• Grade 12 / Matric

About The Employer:

Our client is a global leader in customer service solutions, offering career growth opportunities and stability in an inclusive work environment. With over 225,000 employees across more than 40 countries, we prioritize employee well-being through benefits such as medical insurance, pension contributions, and transport allowances.

Employer & Job Benefits:

• Medical Insurance
• Pension Fund (5% Employer & 5% Employee)
• Transport Allowance
• Career Growth
• Performance Incentives