About the position
The General Store Manager is responsible for the overall leadership, operational efficiency, profitability, customer service, asset management, and compliance of the equipment hire store. The role ensures that the store meets sales targets, maintains high equipment availability, delivers excellent service, and operates according to company standards, policies, and the labour & safety legislation.
The store has multiple sales counters in different locations.
2.1 Operational Management
- Oversee the daily running of the store, ensuring smooth and efficient operations.
- Manage equipment hire processes: bookings, contracts, collections, deliveries, returns, and off-hires.
- Ensure correct utilisation of the rental system/POS and accurate documentation.
- Maintain optimal store presentation, housekeeping, signage, and safety compliance.
- Ensure equipment turnaround times (washing, repairing, inspecting) are met.
- Monitor fuel usage, consumables, and workshop supplies.
2.2 People Management
- Lead and supervise all store staff including counter staff, drivers, technicians, and administrative staff.
- Handle recruitment, onboarding, and workforce planning.
- Conduct performance reviews, coaching, and skills development.
- Manage discipline in line with the Labour Relations Act (LRA) and company HR policies.
- Drive a culture of customer focus, teamwork, accountability, and safety.
2.3 Customer Service
- Maintain high levels of customer satisfaction through efficient service delivery.
- Resolve customer queries, disputes, or complaints professionally.
- Build relationships with contractors, businesses, and key account customers.
- Monitor customer feedback and implement improvements.
2.4 Sales & Business Development
- Achieve monthly revenue, utilisation, and profitability targets.
- Identify sales opportunities and upselling/cross-selling potential.
- Monitor local market trends and competitor activity.
2.5 Financial & Admin Control
- Manage daily cash-ups, banking, and financial controls according to company procedures.
- Approve discounts, credits, or refunds within authorised limits.
- Oversee branch expenses and contribute to budget planning.
- Ensure accurate completion of hire contracts, invoices, and delivery notes.
- Conduct stock counts, manage inventory shrinkage, and prevent losses.
2.6 Asset & Fleet Management
- Ensure all hire equipment is operational, clean, serviced, and safe for hire.
- Implement preventative maintenance plans for all machinery and tools.
- Oversee the fleet: delivery vehicles, trailers, and load safety compliance.
- Manage off-hire inspections, damage assessments, and repair processes.
2.7 Compliance, Safety & Security
- Enforce compliance with OHS Act, company SHEQ policies, and safety standards.
- Ensure correct use of PPE and safe working practices.
- Maintain secure environments for tools, equipment, and cash.
- Conduct incident investigations and report irregularities.
Qualifications
- Grade 12 (Matric) essential.
- Diploma in Business Management / Operations / Logistics (advantageous).
- Relevant industry training (equipment hire, safety, mechanical knowledge) beneficial.
Experience
- Minimum 3–5 years’ experience in store management.
- Experience in the tool/equipment hire industry highly beneficial.
- People management and disciplinary experience essential.
- Mechanical or technical knowledge of equipment and tools advantageous.
Skills & Competencies
- Strong leadership and communication skills.
- Customer service orientation and conflict management.
- Organisational and planning abilities.
- A Measure of mechanical aptitude (understanding how equipment operates) would be beneficial.
- Proficiency in computer systems and hire management systems.
- KEY PERFORMANCE INDICATORS (KPIs)
- Monthly revenue performance and profitability.
- Equipment utilisation rates.
- Customer satisfaction scores and complaint resolution.
- Stock control accuracy and asset protection.
- Staff performance, retention, and compliance with HR processes.
- Operational efficiency (turnaround time, delivery performance).
- Safety ratings, incident frequency, and audit outcomes.
- High ownership, accountability, and responsibility.
- Ethical, honest, and disciplined.
- Problem-solving and decision-making capability.
- Ability to work under pressure and meet deadlines.
- Professional, respectful, and committed to excellent service.
The General Store Manager is responsible for the overall leadership, operational efficiency, profitability, customer service, asset management, and compliance of the equipment hire store. The role ensures that the store meets sales targets, maintains high equipment availability, delivers excellent service, and operates according to company standards, policies, and the labour & safety legislation.
The store has multiple sales counters in different locations.
2.1 Operational Management
- Oversee the daily running of the store, ensuring smooth and efficient operations.
- Manage equipment hire processes: bookings, contracts, collections, deliveries, returns, and off-hires.
- Ensure correct utilisation of the rental system/POS and accurate documentation.
- Maintain optimal store presentation, housekeeping, signage, and safety compliance.
- Ensure equipment turnaround times (washing, repairing, inspecting) are met.
- Monitor fuel usage, consumables, and workshop supplies.
2.2 People Management
- Lead and supervise all store staff including counter staff, drivers, technicians, and administrative staff.
- Handle recruitment, onboarding, and workforce planning.
- Conduct performance reviews, coaching, and skills development.
- Manage discipline in line with the Labour Relations Act (LRA) and company HR policies.
- Drive a culture of customer focus, teamwork, accountability, and safety.
2.3 Customer Service
- Maintain high levels of customer satisfaction through efficient service delivery.
- Resolve customer queries, disputes, or complaints professionally.
- Build relationships with contractors, businesses, and key account customers.
- Monitor customer feedback and implement improvements.
2.4 Sales & Business Development
- Achieve monthly revenue, utilisation, and profitability targets.
- Identify sales opportunities and upselling/cross-selling potential.
- Monitor local market trends and competitor activity.
2.5 Financial & Admin Control
- Manage daily cash-ups, banking, and financial controls according to company procedures.
- Approve discounts, credits, or refunds within authorised limits.
- Oversee branch expenses and contribute to budget planning.
- Ensure accurate completion of hire contracts, invoices, and delivery notes.
- Conduct stock counts, manage inventory shrinkage, and prevent losses.
2.6 Asset & Fleet Management
- Ensure all hire equipment is operational, clean, serviced, and safe for hire.
- Implement preventative maintenance plans for all machinery and tools.
- Oversee the fleet: delivery vehicles, trailers, and load safety compliance.
- Manage off-hire inspections, damage assessments, and repair processes.
2.7 Compliance, Safety & Security
- Enforce compliance with OHS Act, company SHEQ policies, and safety standards.
- Ensure correct use of PPE and safe working practices.
- Maintain secure environments for tools, equipment, and cash.
- Conduct incident investigations and report irregularities.
Qualifications
- Grade 12 (Matric) essential.
- Diploma in Business Management / Operations / Logistics (advantageous).
- Relevant industry training (equipment hire, safety, mechanical knowledge) beneficial.
Experience
- Minimum 3–5 years’ experience in store management.
- Experience in the tool/equipment hire industry highly beneficial.
- People management and disciplinary experience essential.
- Mechanical or technical knowledge of equipment and tools advantageous.
Skills & Competencies
- Strong leadership and communication skills.
- Customer service orientation and conflict management.
- Organisational and planning abilities.
- A Measure of mechanical aptitude (understanding how equipment operates) would be beneficial.
- Proficiency in computer systems and hire management systems.
- KEY PERFORMANCE INDICATORS (KPIs)
- Monthly revenue performance and profitability.
- Equipment utilisation rates.
- Customer satisfaction scores and complaint resolution.
- Stock control accuracy and asset protection.
- Staff performance, retention, and compliance with HR processes.
- Operational efficiency (turnaround time, delivery performance).
- Safety ratings, incident frequency, and audit outcomes.
- High ownership, accountability, and responsibility.
- Ethical, honest, and disciplined.
- Problem-solving and decision-making capability.
- Ability to work under pressure and meet deadlines.
- Professional, respectful, and committed to excellent service.
Desired Skills:
