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Pinpoint One Human Resources

General Manager Operations

Pinpoint One Human Resources

  • R Undisclosed
  • Permanent Management position
  • Roodepoort
  • Posted 12 Jun 2026 by Pinpoint One Human Resources
  • Expires in 34 days
  • Job 2640720 - Ref GM/RT/06/2026
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About the position

About the Opportunity

A leading public-sector arts and entertainment institution is seeking a dynamic and experienced General Manager to provide strategic leadership and operational oversight of a major theatre facility. The successful candidate will be responsible for driving business performance, enhancing customer experiences, managing stakeholder relationships, and ensuring the effective operation of the theatre.

Minimum Requirements
Option 1

  • Grade 12 (NQF Level 4)
  • Relevant Diploma (NQF Level 6) or equivalent qualification
  • 15 years' experience in Operations Management, of which at least 8 years must be at senior management level

OR

Option 2

  • Relevant Degree (NQF Level 7) or equivalent qualification
  • 10 years' experience in Operations Management, of which at least 5 years must be at senior management level

Essential Competencies

  • Experience managing multidisciplinary teams and large operational environments
  • Strong financial management and budgeting experience
  • Knowledge of governance, compliance, labour relations, disciplinary processes, and performance management
  • Demonstrated stakeholder management experience within government, public entities, community structures, or corporate partnerships
  • Strategic planning and implementation capability
  • Strong leadership, communication, decision-making, and problem-solving skills
  • Excellent report-writing skills
  • Ability to work under pressure and outside normal working hours when required

Key Responsibilities

  • Provide strategic leadership and overall management of theatre operations
  • Develop and implement operational strategies that enhance service delivery and customer experience
  • Oversee the maintenance and management of theatre facilities, stage machinery, and assets
  • Manage performance, productivity, and development of staff
  • Develop and implement operational procedures, standards, and performance measures
  • Monitor and evaluate operational performance against strategic and business objectives
  • Prepare and present management reports and operational recommendations
  • Drive revenue generation through effective marketing initiatives and business development strategies
  • Expand production capabilities and diversify audience participation
  • Develop innovative initiatives to attract new audiences
  • Oversee infrastructure upgrades and maintenance to support high-quality productions
  • Establish and manage strategic partnerships and collaborative programmes
  • Monitor and evaluate partnership outcomes and stakeholder relationsh

Desired Skills:

  • Manage Staff
  • Labor Relations
  • Food & Beverage
  • Operational Excellence

About The Employer:

Our client is a leading public arts and entertainment organisation dedicated to promoting cultural development, artistic excellence, and community engagement through world-class performing arts facilities. The organisation manages multiple theatre venues and delivers a diverse programme of live performances, events, and cultural initiatives that enrich communities and contribute to the growth of the creative economy.

The organisation is committed to providing exceptional customer experiences, fostering innovation in the performing arts sector, developing strategic partnerships, and ensuring sustainable business growth. Through its theatres and cultural programmes, it plays a significant role in supporting artists, audiences, and stakeholders while advancing access to arts and culture.

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Pinpoint One Human Resources

About the agency

Our Profile pinpoint one human resources, founded in 1999, is a proudly South African, black women owned executive search firm, with a Level 2 B-BBEE accreditation. We specialise in identifying and appointing C suite, specialist and critical skills candidates across South Africa and the African continent. Our Story Established during South Africa’s transformation era in 1999, pinpoint one has evolved from an entrepreneurial venture into a formidable and respected executive search firm, across South Africa and the African continent. We have delivered through economic cycles and global challenges — the Y2k cross over, the 2008 financial crisis, the COVID-19 pandemic and ongoing social and economic uncertainty. We do this by remaining agile, ethical, and committed to excellence. Our purpose remains constant: connecting best business with best talent. Our Core Business pinpoint one human resources is an effective executive search specialist providing executive search and recruitment services in the areas of C-suite, critical, scarce and specialist skills and related human resources advisory services across industries and professional disciplines, nationally in the Republic of South Africa and across Africa with the capability of servicing National, Pan-African and Multi-National Corporates. Our Services Our services span the full talent lifecycle — from leadership acquisition to retention to succession planning. Executive Search & Leadership Appointments Board Appointments Recruitment of C-Suit, Scarce and Critical skills On Demand, Interim and Fixed Term Contract Recruitment Psychometric & Competency Assessments Executive Coaching and Mentoring HR Advisory Services including Organizational Design, Job Grading, Salary Benchmarking Our Mission To provide effective Executive Search, Recruitment and Human Resources Advisory Services to ensure the sustainability of our clients. Our Vision To be a sustainable and respected premier Executive Search, Recruitment and Human Resources Advisory Services firm in South Africa and across Africa. Our Transformation pinpoint one human resources established by three friends transformed into a 51% South African black woman-owned executive search firm with a Level 2 B-BBEE accreditation. The shareholders are Lucia Mabasa, Clive H Viveiros and Nkhabele Maruma. Lucia and Clive are operational in the business contributing to a philosophy of being owner managed. Pinpoint one human resources, as a small business (smme)has taken responsibility for making its own contribution to socio economic transformation in South Africa. This commitment includes skills transfer, coaching and mentoring of its own employees, diverse and economic development programmes and corporate social investment. Our Leadership Our business is owner managed by South Africans, Lucia Mabasa and Clive H Viveiros. Lucia Mabasa Chief Executive Officer Lucia joined pinpoint one human resources in 2002 and became Managing Director in 2010 and majority shareholder in 2018. She holds a BA and MA in Industrial Sociology. Her leadership has positioned the firm as one of South Africa’s foremost executive search consultancies. Clive H. Viveiros Co-founder & Executive Director After serving as Managing Director of one of South Africa’s largest recruitment agencies, the Kelly Group, he cofounded pinpoint one human resources. He holds a BA (Law), MBA, and MSSC. His focus is executive, management and scarce skill placements in the public sector and SOEs, agriculture, agri-processing, mining, and arts and culture, while expanding the firm’s African footprint. Our Commitment Our purpose is to connect best business with best talent — with precision, care, and complete confidentiality. Every engagement is handled discreetly and ethically to protect both client and candidate interests. Our Ethos We operate with integrity, professionalism, and absolute confidentiality. Our work reflects the diversity and values of South Africa and Africa. Every assignment is delivered with focus, accountability, and respect. This is clearly articulated in our Ethos. Our Soul It’s about passion, it’s about a belief in what we do, it’s about achieving excellence. At pinpoint one human resources we never do anything in half measures, whether attracting and retaining talented people or practicing corporate citizenship, we have fun delivering! The human resources solutions partnerships we develop with clients and candidates continue long after the assignment or project is completed – positive proof that we believe in achieving mutual success.

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