General Manager: Mpumalanga

About the position

PURPOSE STATEMENT

To provide strategic direction and control for the Leading Brands regional portfolio of brands. To assume accountability for the development and delivery of a regional business plan incorporating brand strategic drivers, new store growth and team happiness. To develop and maintain relationships with franchise partners and key external stakeholders. Full responsibility for the execution of brand operational standards and accountability for all financial budgets.

MAIN OUTPUTS AND RESPONSIBILITIES FOR THIS POSITION

• Develop and drive implementation of regional business plan.
• Implement brand strategic drivers.
• Responsible for full implementation of all national, regional and locality marketing programmes.
• Manage new business team and ensure growth targets are met in line with brand and regional growth strategies. Achieve/exceed all new restaurant opening budgets.
• Achieve/exceed all brand revamp targets.
• Develop annual turnover and operating budgets for region and achieve set targets.
• Achieve/exceed budget operating profit (rands and margins) for the region.
• Manage cost and improve efficiencies.
• Manage cost within approved CAPEX budgets.
• Show nil deterioration in debtors' book.
• Drive good management practices or processes to avoid legal claims.
• Achieve/exceed externally generated consumer service ratings.
• Show that you have celebrated success along the way in a meaningful and professional way with team.
• Populate team structures with high calibre people showing succession planning and also focus on transformation.
• Manage and develop your team using scorecard development and management process.
• Conclude bi-annual Human Capital Review Intervention.
• Plan and foster relationships with key strategic stakeholders.
• Accountable for the recruitment and selection of all franchise partners.
• Responsible for achievement of operational standards ratings as well as implementation of Brand Campaigns to drive excellence.
• Responsible for development and implementation of franchisee best operating practice financial benchmarks i.e. driving individual franchisee profitability.
• Satisfactorily manage customer queries and expectations.
• Satisfied internal and external stakeholders and partners.

EDUCATION AND EXPERIENCE

Formal Education

• Would be in possession of a suitable tertiary qualification preferably a Bachelor's Degree.

Experience

• Must have a minimum of 5 to 10 years previous management experience as well as experience in the leadership of a large and diverse team.
• Strong track record of success in the franchising.
• You must have at least 5 years' experience working in Franchising.

KNOWLEDGE AND SKILLS

• Strong leadership / interpersonal skills
• Ability to build relationships with key strategic partners and joint venture partners
• Strategic business planning ability
• Marketing skills/understanding
• Strong Financial management skills
• Strong hands-on operations and training bias
• Computer literacy
• Financial numeracy
• Tough negotiator
• Highly presentable with strong communication skills
• Team player
• Self-starter