About the position
GENERAL MANAGER
Location: Komatipoort and surrounding areas, Mpumalanga
NON-NEGOTIABLE REQUIREMENTS:
- Relevant degree.
- 5 Years' + Property / Estate Management experience.
- Finance / Corporate governance experience is essential.
ROLE OVERVIEW:
The GM is responsible for the effective operational, financial, and administrative management of the homeowners association.
This role ensures that the estate is well-maintained, financially sound, secure, and managed in accordance with the HOA’s Constitution, Rules, Policies, and applicable legislation.
The GM provides strategic leadership, oversees service providers, manages staff, and ensures a high standard of community living for approximately 200 residential stands.
Minimum requirements:
Essential:
- Diploma or Degree in Property Management, Business Administration, Facilities Management, or a related field.
- 5+ years’ experience in property, estate, hospitality, facilities, community, or HOA management.
- Working knowledge of financial processes, budgeting, and reporting.
- Strong understanding of community scheme governance, compliance, and CSOS.
Advantageous:
- Experience in managing residential estates or sectional title/HOA environments.
- Knowledge of construction, maintenance, landscaping, or security operations.
- Certification from a recognised property or estate management body.
- Conservation and environmental experience is advantageous but not required, as conservation matters are managed by a separate Wildlife NPC.
Personality Traits:
- Leadership and team management.
- Contractor and vendor management.
- Strategic planning and execution.
- Financial literacy and budgeting.
- Property and facilities management.
- Knowledge of HOA/community scheme governance.
- High integrity and professionalism.
- Excellent communication and interpersonal skills.
- Problem-solving and conflict resolution.
- Strong organisational skills and attention to detail.
- Ability to work under pressure and manage multiple priorities.
- Resident satisfaction focus.
- Ensuring financial stability and levy collection.
- Quality and timely maintenance and service delivery.
- Compliance with rules, legislation, and Board mandates.
- Staff and contractor performance management.
- Effective community engagement.
Duties and responsibilities:
- Act as primary liaison between the HOA Board and all stakeholders.
- Implement Board decisions, policies, and strategic objectives.
- Prepare Board meeting packs, reports, budgets, and recommendations.
- Ensure compliance with governing documents and relevant laws.
- Prepare annual budgets (operational and capital).
- Manage billing, levy collections, and debtor control.
- Monitor monthly financial reports, cash flow, and expense tracking.
- Oversee procurement, contract negotiations, and cost management.
- Ensure compliance with audit and statutory financial requirements.
- Oversee maintenance of all common property, buildings, infrastructure, and equipment.
- Manage preventative maintenance schedules and contractor performance.
- Conduct routine estate inspections and ensure timely resolution of issues.
- Ensure compliance with maintenance standards and service level agreements.
- Oversee security service providers and ensure proper enforcement of access control.
- Maintain emergency and disaster response plans.
- Identify risks and implement mitigation measures.
- Ensure compliance with health and safety requirements.
- Manage on-site employees (administrative, maintenance, grounds, or others).
- Conduct performance reviews, training, and workforce planning.
- Manage service providers (security, landscaping, cleaning, maintenance).
- Ensure service contracts are monitored and reviewed for effectiveness.
- Serve as the main point of contact for residents.
- Resolve complaints, disputes, and rule infringements professionally.
- Issue newsletters, notices, rule updates, and community communication.
- Support community events and foster positive resident engagement.
- Enforce HOA rules consistently and fairly.
- Oversee architectural guideline compliance and building approval processes.
- Maintain accurate records: plans, approvals, correspondence, minutes.
- Ensure insurance policies are adequate and claims are processed correctly.
- Maintain accurate HOA documentation, databases, and electronic systems.
- Prepare monthly operational and financial reports for the Board.
- Oversee document retention and compliance with POPIA (if applicable).
Please note that only candidates who meet all the requirements will be contacted for the opportunity.
We look forward to receiving your application!
Desired Skills:
- property management
- estate mangement
- corporate governance
- finance
Employer & Job Benefits:
- Pension Fund
- Company Vehicle
