About the position
Our client in Cape Town is looking for a General Manager who will play a pivotal role in driving their commitment to delivering exceptional products and services, alongside the Directors.
Key Responsibilities:
Strategic Leadership
- Own the end-to-end performance of the business, operating with a business-owner mindset
- Define and execute growth strategies to expand revenue and profitability
- Identify and launch new business opportunities with the direction of the Directors
- Drive partnerships, alliances, and new go-to-market opportunities
- Develop and implement business strategies that drive growth, efficiency, and market competitiveness.
- Collaborate with the Directors and Head of Departments to define long-term objectives and business transformation initiatives as well as to align priorities, resources, and execution rhythms.
- Ensure every department operates in alignment with Company vision, values, and customer commitments.
- Oversee and integrate major cross-functional programmes, including marketing, customer retention, procurement, system stability, and product portfolio improvement.
- Lead cross-functional performance reviews and initiatives across departments to ensure strategic alignment, shared accountability, and timely execution of key objectives
Operational Excellence
- Oversee daily business operations and ensure effective collaboration across departments.
- Monitor performance metrics (KPIs) to track efficiency, profitability, and service delivery.
- Identify and implement process improvements to enhance operational performance and customer experience.
- Ensure compliance with company policies, industry regulations, and quality standards.
- Oversees system ownership alignment, data integrity, and operational reporting to ensure decisions are informed by accurate insights.
- Oversees strategic projects and change initiatives that improve scalability, automation, and customer experience
Financial Management
- Work closely with the Finance department to manage budgets, forecasts, and cost control initiatives.
- Analyse financial performance and identify opportunities for revenue growth and expense optimization.
- Enable the Finance team to provide accurate and timely reporting to the Company Directors on financial and operational performance.
- Contribute to pricing, margin management, and product viability discussion
People and Culture
- Lead and mentor departmental heads, fostering a culture of accountability, innovation, and excellence.
- Foster a culture of learning and on-going development, grounded in Company values and customer-centric ethos.
- Collaborate with HR to ensure effective talent acquisition, development, and retention strategies.
- Champion structured development and performance frameworks to build leadership depth and workforce engagement.
- Build and maintain a high-performance culture that supports business objectives and employee engagement.
Business Development & Customer Growth
- Drive customer-focused initiatives to enhance retention, advocacy, and overall service quality
- Collaborate with Procurement, Sales & Marketing to align growth strategies with customer insights and operational readiness.
- Leverage data and market intelligence to identify new opportunities and ensure product-market fit.
- Represent the company, strengthening its reputation for reliability, innovation, and customer care.
Qualifications & Experience:
- Bachelor’s degree in business management, commerce, or a related field.
- Minimum of 10 years' leadership experience.
- Proven track record in managing multi-departmental operations and achieving organisational targets.
- Excellent financial, analytical, and strategic planning skills.
- Exceptional communication, negotiation, and interpersonal skills.
Desired Skills:
- Leadership
- Communication
- Negotiation