About the position
Hire Resolve’s client in the ICT industry is urgently seeking the expertise of a General Manager in Cape Town, Western Cape.
Responsibilities:
- Develop and execute strategic plans to achieve branch objectives.
- Provide leadership to the branch, and foster a collaborative and innovative work environment.
- Recruit, train, mentor, and conduct performance reviews to develop a high-performing team.
- Develop and manage the branch budget, monitor financial performance, and implement corrective actions to ensure profitability.
- Monitor market trends and competitor activities to identify growth opportunities.
- Implement competitive pricing and operational strategies.
- Manage all client services, including tender applications and government contracts.
- Ensure excellent customer service and resolve client issues promptly.
- Drive revenue growth through effective sales strategies and relationship building.
- Set and monitor sales targets, account plans, and performance metrics.
- Prepare regular operational performance reports.
- Track key metrics (e.g., project timelines, service quality, resource utilization), and provide insights on operational trends and areas for improvement.
- Ensure adherence to regulations, policies, and industry standards.
- Implement risk management strategies.
- Promote a culture of innovation by adopting new technologies and practices.
- Identify and implement operational improvements to enhance efficiency.
- Take responsibility for the overall success, profitability, and service delivery of the branch.
- Achieve revenue and operational targets while maintaining high customer satisfaction and loyalty.
- The role requires the individual to perform duties and tasks related to business growth, operations, and profitability of the office, as assigned by management.
- The individual is expected to provide the highest level of courtesy and service.
Requirements:
- A Bachelor's Degree in Business Administration, Management, or a related field is required; a Master's degree is preferred.
- 10+ years of managerial experience, ideally within the ICT or related sectors.
- A strong understanding of tender processes and government contract management.
- A proven track record of success in revenue generation and branch management.
- Extensive experience in managing client and operational portfolios.
- Demonstrated success in sales, strategic planning, and financial management.
- Strong leadership and team development skills.
- Exceptional communication, negotiation, and interpersonal skills.
- Strategic and analytical thinking abilities, with the capacity to develop and implement business plans.
- Proficiency in financial and operational management tools.
- Strong knowledge of ICT solutions and government tender regulations.
Contact Hire Resolve for your next career-changing move.
- Our client is offering a highly competitive salary for this role based on experience.
- Apply for this role today, contact Adrienne Steyn at Hire Resolve on [Email Address Removed] or on LinkedIn
- You can also visit the Hire Resolve website: [URL Removed] or email us your CV: [Email Address Removed].com
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
Desired Skills:
- General Manager – ICT industry – Cape Town
- Wester
- General Manager – ICT industry – Cape Town
- Wester
- General Manager – ICT industry – Cape Town
- Wester
