About the position
Our client, a leading hospitality services organisation, is seeking an experienced General Manager to oversee sites across Gauteng. You will take full operational and profit responsibility, ensuring SLA compliance while leading a large, diverse workforce. This role demands hotel and events experience across different hotel models (e.g., boutique, conference, business, leisure).
Employment Type: Full-time (Monday–Friday, 8h00–16h00; weekend work required as needed)
Direct Reports: 5–6 Managers
Indirect Reports: ±2000 staff across 52 hospitality sites in Gauteng
Relocation Subsidy: Not available
Essential Requirements:
- NQF Level 7 (Degree/Advanced Diploma)
- Training in Operations, CRM, and Financial Management
- 5+ years managerial experience in the services industry – specifically hotels & events
- Experience managing diverse hotel operations (different hotel types/models)
- Knowledge of OHS Act, ISO 9001, and Risk Management
- Valid SA Driver’s License
Key Performance Areas:
- Achieve profit targets through planning, delegation, coordination, and decision-making
- Develop and execute strategic plans based on financial and technological opportunities
- Set budgets, KPIs, and resource allocation; continuously review progress
- Coordinate procurement, production, field, and technical services
- Build a high-performance culture through recruitment, coaching, and capacity building
- Manage employee relations, conflict resolution, and corrective actions
- Ensure ISO 9001, OHS Act, and risk management compliance
- Stay current with industry trends via benchmarking, seminars, and networks
Desired Skills:
- Commercial Acumen
- Communication
- Compliance Management
- Hotel and Resort Management
- Operations Management
- Quality Improvement
- Relationship Building
