General Manager: Fun Dining at Famous Brands

About the position

Introduction

To assume operational accountability for the sales growth, development and success of the Franchisee network.

Duties & Responsibilities

• Management, control and development of the brands National Operations teams
• Spending time within restaurants driving sales with franchise partners on a daily, weekly and monthly basis with the support of Ops teams
• Development and implementation of annual Operations plans and campaigns which align with overall brand business plans
• Assist with setting and building Brand Plans and driving innovation and differentiation within all Fun Dining brands with the marketing teams
• Preparation and management of annual turnover and operating budgets.
• Accountable for the recruitment and selection of all franchise partners.
• Responsible for the achievement of national operational standards.
• Develop and implement all standard operational processes, e.g., Ops Manuals, Labour compliance, etc.
• Implementation of all National, regional and locality marketing programs in conjunction with the marketing team to drive positive LOL growth in restaurants
• Ability to identify and problem solve businesses in distress and guide them back to profitability
• Responsible for development and implementation of franchisee best operating practice financial benchmarks i.e. driving individual franchisee profitability
• Manage and resolve all customer queries and complaints
• Hosts, co-ordinates and attends regional and national Franchisee meetings and Ops visits
• Lead trade visits and be visible in restaurants during peak operating times across all Fun Dining brands
• Play a key role with regards to driving new store growth and identifying new opportunities
• Responsible for all new restaurant design briefs and execution to approved plans ensuring all operational and functional requirements of the brands are met and exceeded
• Managing and maintaining strong relationships with franchisees
• Negotiate and review all Franchise Agreements as well as landlord leases (new leases, renewals and any restructuring
• Review all new restaurant opportunities and appoint and build a pipeline of Franchise partner.
• Manage all store revamp/refresh programs in line with contractual arrangements with franchise partners.
• Assist as a key role player with all menu pricing and setting bi-annual menu pricing

Desired Experience & Qualification

Formal Education

Must be in possession of a suitable tertiary qualification, preferably a Bachelor's Degree.

Experience

• Must have a minimum of 10 plus years' previous Operation and restaurant operations management experience as well as experience in the leadership of a large and diverse team.
• Must have Restaurant Operations experience and preferably have worked in and managed restaurant Operations

Strong track record of success in the franchising and Restaurant Operations industry.