About the position
We are seeking an experienced and dynamic General Manager (Cleaning) to oversee and drive our cleaning operations. This role requires a strategic leader who can manage complex operations, ensure regulatory compliance, and maintain the highest levels of client satisfaction. The successful candidate will be responsible for the day-to-day management of our cleaning teams, ensuring that all aspects of service delivery meet our rigorous standards.
REQUIREMENTS
- Bachelor’s degree in Operations Management, Business Management, Finance, or a related field.
- 10 years in a senior operations management role, specifically within the cleaning industry.
- Proven track record in managing multi-site operations, focusing on client satisfaction and service delivery.
- Strong experience in managing cleaning services within commercial properties (Property Management experience is advantageous).
- In-depth knowledge of cleaning industry regulations, compliance, and operational standards (Familiarity with Property Industry Regulations is beneficial).
- Proven financial acumen: experience in budget management, cost projections, and financial reporting.
- Strong experience in Risk Assessment and Site Survey processes.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant management software/tools.
- Valid Driver’s License (Code 08) and a reliable vehicle
DUTIES
Operational Leadership and Excellence:
- Drive Operational Excellence: Drive initiatives that contribute to Operational Excellence, enhancing operational systems, processes, Process Improvement and policies to improve management reporting, information flow, client relations, and overall organizational planning
- Manage Regional Operations: Oversee and ensure that all cleaning operations in the region run smoothly, effectively, and efficiently. This includes managing the day-to-day tasks of cleaning teams, ensuring work is completed on time and up to the company’s standards.
- Lead Operational Teams: Manage team performance, resolve conflicts, and ensure that all team members are motivated and working effectively toward achieving regional and organizational goals.
Client Relationship Management:
- Maintain Client Relationships: Build and maintain strong relationships with existing clients, ensuring their needs are met, and issues are addressed promptly.
- Client Relationships and Service Delivery: Maintain and enhance client relationships, ensuring exceptional service delivery and compliance with Service Level Agreements (SLAs). Act as the central escalation point for any operational service issues in the region.
Service Delivery and Sla Compliance:
- Ensure that cleaning services are delivered according to agreed Service Level Agreements (SLAs) and that clients receive a consistently high level of service.
- Contract Retention and Risk Mitigation: Identify risks of contract cancellations and work proactively to mitigate them. Focus on contract retention by delivering exceptional service and ensuring client satisfaction.
- Site Mobilization: Oversee smooth mobilization of new sites and ensure contract retention through consistently high service standards by identifying and mitigating risks of contract cancellations.
Financial Management: Sales And Business Development
- Manage Budgets and Cost Projections: Develop, manage, and monitor operational budgets, ensuring the efficient allocation of resources and minimizing unnecessary costs.
- Cost Management and Resource Allocation: Oversee the use of cleaning supplies, chemicals, and equipment, ensuring efficient use and controlling costs. Manage staffing levels effectively to ensure optimal resource allocation to maximize efficiency and profitability.
Sales And Business Development:
- Support New Business Acquisition: Acquire new clients by providing operational support during the sales process.
- Support operational teams in the acquisition of new clients, including attending key meetings with prospective clients and helping in sales processes.
- Drive Business Growth: Lead initiatives to refine and enhance sales and marketing strategies, ultimately contributing to the growth of the cleaning division.
Compliance and Risk Management:
- Enforce Company Policies: Enforce the Company’s Disciplinary ‘Code of Conduct’, ensuring all team members adhere to the company’s standards and values.
- Quality Control and Auditing: Regularly conduct inspections to monitor the quality of services delivered and ensure they meet or exceed company standards.
- Compliance And Regulation: Ensure strict compliance with all regulatory policies and industry legislation, maintaining high operational standards and risk management practices.
Asset and Equipment Management:
- Monitor Company Assets: Conduct monthly spot checks on high-value items such as cleaning equipment and ensure they are in good working condition and ensure that company assets are maintained
- Efficiently manage chemical usage, labour allocation, and equipment maintenance to control costs.
Team Development and Leadership:
- Develop Operations Management: Be responsible for coaching and developing current employees to perform at their best.
- Provide leadership, coaching, and performance development to operational teams across the region.
Effective Use of Tools:
- Ensure the effective use of company-issued electronic tools/applications with the operations team
Desired Skills:
- Operational Excellence
- Client Relationship Management
- Service Delivery & Compliance
