General Manager at Ntice Search

About the position

Our client, a leading supplier of Industrial Equipment is looking for a General Manager based in Cape Town

The successful candidate will be reporting into the Managing Director and will manage efficient branch operations of 4 branches in the Western Cape

Duties and Responsibilities:

• Ensure achievement of profitability by managing margins and discounts
• Ensure the companies ways of selling is adhered to by Sales Reps
• Monitor and manage expenditure within flexi budgeting (revenue and income achievement)
• Implement corrective action where targets are not achieved to ensure consistent profit growth of the branch
• Ensure goods received are checked, GRV'd and put away daily
• Ensure accuracy of stock through daily cycle counts
• Ensure customer satisfaction by delivering in full and on time
• Achieve agreed Customer Service turnaround standards
• Ensure deliveries to Customers by the couriers are within agreed service standards
• Monitor Customer service standards in the Call Centre /Internal Sales
• Ensure the Warehouse operates within standard operating procedures
• Ensure all complaints and queries are resolved within SLA's e.g., logistics, pricing, returns and repairs
• Establish and build Customer relationships and take personal ownership of resolving complaints
• Drive usage of digital platform by promoting and implementing online transactions
• Manage head counts and overtime within agreed budgets
• Maintain effective leave planning and absenteeism management
• Facilitate training and development interventions
• Review performance in discussion with employees, agree ratings and set goals for new period
• Continuously communicate and provide constructive feedback and coaching to employees
• Take disciplinary action where required
• Develop formal succession plan for key positions
• Adhere to OHSA requirements e.g., training, safety reps, administration, meetings
• Ensure the protection and security of all company assets within policy and procedure
• Implement and ensure adherence to all internal controls.
• Compile meaningful and accurate management reports

Minimum Requirements:

Education and Experience:

• Grade 12
• 3-year qualification in Business Management or Commerce
• Minimum 8 years Sales and Operational Management, preferably in the PPE / Wholesale / Retail Industry at a Senior Management Level
• Must be willing to travel

Knowledge and Skills:

• Strong leadership skills
• Organized with attention to detail
• A Team player
• Proactive nature
• Excellent communication and interpersonal skills

Salary: 

Competitive salary package on offer

Desired Skills:

• "General Manager"
• "Operations Management" Logistics
• Warehousing