About the position
ENVIRONMENT:
An award-winning hospitality and entertainment company which operates properties located across South Africa and Botswana, is seeking a highly experienced and commercially driven Gaming Operations & VIP Experience Manager to lead and optimise their gaming operations across Slots, Table Games, and VIP Services. This is a senior leadership role responsible for driving gaming revenue performance, operational excellence, and premium guest engagement. The successful candidate will oversee the full gaming floor while ensuring a seamless, high-quality experience for both general and high-value players. You will play a pivotal role in shaping player experience strategies, strengthening VIP relationships, and delivering measurable business impact within a dynamic, fast-paced environment.
DUTIES:
- Lead and oversee end-to-end gaming operations, including Slots, Table Games, and VIP Services
- Drive gaming revenue growth and floor performance through strategic and operational initiatives
- Ensure the gaming floor operates with high service standards, efficiency, and operational integrity
- Oversee and enhance the VIP player experience, ensuring personalised and premium service delivery
- Develop and implement VIP acquisition, retention, and loyalty strategies aligned to business objectives
- Monitor and analyse gaming performance metrics, implementing improvements to optimise revenue and productivity
- Ensure full compliance with gaming regulations, licence conditions, and internal control standards
- Collaborate with Marketing, Hospitality, and Entertainment teams to enhance guest experience and increase visitation
- Lead, coach, and develop gaming leadership teams, fostering a high-performance culture
- Manage departmental budgets and ensure cost-effective operations
- Maintain and grow a robust database of premium players, ensuring accurate tracking and engagement
- Build and maintain strong relationships with high-value guests and key stakeholders
REQUIREMENTS:
- Minimum 8–10 years’ experience in casino operations, including exposure to VIP services and customer relationship management
- At least 10 years’ experience in a senior leadership role within a gaming or hospitality environment
- Strong understanding of casino operations, player value management, and loyalty programmes
- Proven ability to drive revenue growth, operational performance, and service excellence
- Experience engaging with high-net-worth individuals and premium clientele
- Strong leadership, communication, and stakeholder management skills
- Excellent organisational and analytical capabilities
- Ability to operate effectively in a fast-paced, high-pressure environment
- Willingness to work extended hours, including evenings, weekends and public holidays
- Comfortable working in a smoking environment
- Will be required to obtain a Gaming Licence
Qualifications
- Matric
- Bachelor’s Degree or Advanced Diploma in Hospitality Management, Business Management, or a related field.
Desired Skills:
- Entertainment
- Gaming
- Hospitality
About The Employer:
An award-winning hospitality and entertainment company which operates properties located across South Africa and Botswana.
