About the position
Our client, based in Northern Suburbs Cape Town, is seeking an FX Support/Junior Administrator to perform all FX intermediary operations. Your working hours will be dedicated to the operation of the FX business and being available during working hours, by phone and e-mail, to assist clients and potential clients and act as support to FX team.
Key Responsibilities:
- Data capture of client information and population of forms
- FICA verification, KYC requirements, risk rating and screening
- Account confirmation letters
- Ensuring all company onboarding supporting documents and requirements acquired at outset
- Ongoing maintenance of client files, specifically corporate
- Understanding nature of client transactions
- Addressing basic queries regarding exchange control requirements
- Preparing documents for SARS AIT applications
- Preparing documents for SARB approvals
- Understanding company payment types - imports, advance payments, exports, service payments and receipts, consulting services
- Acquiring international trade payment supporting documents – customs and clearing documents
- Understanding AML with regards to transactions
- Providing client statements and balances
- Client transaction history and allowance balances
- Branch client lists, management and files
- Maintaining good relationship with service providers and teams to ensure best client outcome
- Co-branding marketing documentation for partners
- Assisting the manager in quoting and trading on as needed basis, both telephonically and system generated
- Assisting with BOP form generation (manual and system generated)
- Inward and outward payment submission to service provider and follow up
- Setting up new static beneficiaries for payments
- ZAR (from 25) transfers form population and submission for signature
Skills and Experience:
- Administrative experience
- Client service excellence
- FICA knowledge
- Experience with transactional banking, banking operations, payments and settlements.
- High performance and high response time
- Attention to detail and accuracy
- Numerical ability and logic
- Works well within deadlines and timeous submission to meet deadlines
- Positive approach to being available
- Excellent operational efficiency
- Working with and adapting to technological changes
- Resolving customer queries and escalation
- Handling of customer complaints and escalation
- Personal accountability
- High work ethic
- Use of the FX Link workflow platform for all operations (Training will be given)
- Be willing to upskill and have training when required to grow in the role Teamwork
- POPI, Compliance and AML awareness
Desired Skills:
- Foreign Exchange Support
- Administrator
- Financial Services
- Banking
- Payments
