Functional Consultant

About the position

We are seeking a skilled ServiceNow HRSD Functional Consultant to support in evaluating and optimizing their current ServiceNow HR Service Delivery (HRSD) platform. The consultant will work closely with HR and IT stakeholders to analyze existing HRSD implementations, identify optimization opportunities, and provide a functional comparison with Workday's capabilities. The ideal candidate should have hands-on experience in ServiceNow HRSD and familiarity with Workday HR modules to offer strategic recommendations on system enhancement or replacement.

Key Responsibilities:

• Analysis & Evaluation:

Conduct a detailed assessment of the current ServiceNow HRSD implementation, including modules such as:
Case and Knowledge Management
Employee Service Center (ESC)
Lifecycle Events
HR Service Catalog
Virtual Agent and Predictive Intelligence
Evaluate user adoption, process automation, and service efficiency currently enabled via ServiceNow HRSD.
Identify gaps, redundancies, and inefficiencies in current HR workflows and integrations.

• Optimization & Enhancement:

Propose improvements to HRSD configurations, including automation opportunities, enhanced self-service, and streamlined workflows.
Collaborate with HR process owners to align ServiceNow capabilities with business requirements and employee experience goals.
Recommend best practices around case management, HR knowledge base structure, and lifecycle event orchestration

• Strategic Advisory on Workday Migration:

Perform a functional comparison between ServiceNow HRSD and Workday HCM / Workday Help / Workday Case Management.
Analyze potential business, technical, and cost implications of transitioning from ServiceNow HRSD to Workday.
Provide recommendations on coexistence or replacement strategies, including data migration, user impact, integration considerations, and timeline estimates.

• Stakeholder Management & Documentation:

Facilitate workshops with HR, IT, and business stakeholders to gather insights and present findings.
Develop and deliver detailed documentation including:
Current state assessment report
Optimization roadmap
Workday vs ServiceNow comparison matrix
Migration strategy (if applicable)

Required Qualifications & Skills:

• 4-6 years of experience in ServiceNow HRSD as a functional consultant.
• In-depth understanding of ServiceNow HRSD modules, data model, and process design.
• Familiarity with Workday HR modules, particularly Workday Help and Case Management.
• Proven experience conducting platform evaluations and functional comparisons.
• Strong understanding of HR shared services processes, employee lifecycle management, and digital transformation in HR.
• Experience in stakeholder engagement and conducting workshops.
• Excellent communication, analytical, and documentation skills.

Preferred Qualifications:

• ServiceNow HRSD certification (e.g., Certified Implementation Specialist - HRSD)
• Workday certifications or demonstrable experience
• Previous consulting experience with enterprise clients in BFSI sector (Banking, Financial Services, Insurance)
• Experience with integrations between ServiceNow and Workday

Desired Skills:

• serviceNow
• ERP Implementations
• Business Process Design
• work day

Desired Work Experience:

• 5 to 10 years [other] Information Technology
• 5 to 10 years Infrastructure / Operations Consulting

Desired Qualification Level:

• Diploma

About The Employer:

Global IT company