About the position
Introduction
The purpose of the Functional Consultant role is to participate in the scoping and implementation of IT Solutions for client through process design, specification, configuration and testing by ensuring that I & T solution meet client requirements specifically related to process automation and RPA.
Duties & Responsibilities
Service and Solution Delivery
Ensure projects and solution deliveries have the required documentation, testing plans and outputs.
Provide second level incident support to the business.
Ensure that all potential risks that may impact on
Ensure that all potential risks that may impact on the performance and success of the department are identified, escalated and mitigated
Draw up and follow detailed specification
Ensure consistency, completeness and clarity on assigned task and their acceptance
Monitor own workload and manages deliverables accordingly
Proactively communicate and share information and encourage discussion and debate (share successes, highlight challenges and identify and manage risks)
Knowledge Management and Transfer
Control the month to month systems expense of application in the landscape.
Adhere to change control, change request and document management policies.
Document all new/changed processes/activities, configuration and other SDLC documentation and store on the knowledge management server.
Ensure team shares knowledge
Process Optimization
Create re-usable solutions and processes that can save time, efforts and result in better quality.
Ensure alignment across all I& T systems.
Internal and external stakeholder relationship management
Build and maintain effective relationships with all key stakeholders to facilitate organisational effectiveness
Apply specialized knowledge to achieve desired outcomes
Initiate meetings with key stakeholders to track progress, manage expectations and ensure clients' needs are met
Read the cultural environment and adapt communication style to meet the needs of different audiences
Anticipate and manage conflict, demonstrating an ability to resolve differences, particularly where these may be stalling the implementation of agreed plans
Self-management and teamwork
Continually drive and model PnP values at all levels
Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Make an effort to stay relevant and up-to-date with new legislation and developments etc
Take ownership and accountability for tasks and activities and demonstrate effective self-management
Maintain a positive attitude and respond openly to feedback
Handle stress in ways that do not negatively impact others
Continually share, debate and communicate learning's
Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed
Desired Experience & Qualification
National Diploma in Information Technology
Minimum of 3 year's relevant I& T experience
Minimum of 2 year's working on medium to high profile projects or tasks
Previous process automation experience (advantage)
Competencies
Analytical
Problem Solving
Attention to detail
Judgement and Decision Making
Innovation
Learning Agility
Flexibility
Resilience and Stress Management
Ethical Behaviour
Assertiveness
Building Relationships
Customer Service Orientation
Teamwork
Interpersonal Agility
Conflict Management
Negotiation
Communication
Influencing
Process and Technological Competence
Business Insight
Planning and Organising
