FTTH Sales Coordinator at Ntice Search

About the position

Our client, an ISP specializing in providing INTERNET, VOICE and HOSTING solutions, is seeking a permanent opportunity for a skilled and experienced FTTH Sales Coordinator, based in Umhlanga, Durban.



Job Purpose:

• To manage all FTTH (Fibre to the home) orders
• Manage the processes fromreceiving FTTH sales orders, processing the orders in the CRM, delivery of the services, and handover of the services
• Additional to these roles you will be responsible for any FTTH cancelations and internal leads received
• Ensure all contracts for services are captured correctly in the CRM and within the business for processing
• Client account creations and linking to SAGE are done correctly and efficiently
• Ensure receipt of accurate contracts and supporting documents for orders and clients
• Complete use of the ticketing system
• Assist with any general administration requirements in order to assist the company

Sales, Leads and Orders:

• Receive and manage all FTTH orders, requests, and leads
• Respond and manage order until closure
• Follow all processes and steps up until handover of service

Service Delivery:

• Oversee a variety of tasks, such as running projects, rectifying reliability issues, monitoring progress, tracking, and managing feedback to internal and external persons and efficiently handing over services for billing
• Update each order in the CRM on a weekly basis with the data received by the last mile providers

Cancelations:

• Assist in managing the cancelations folder for FTTH services

Minimum Requirements:

• Must have experience in one of the following - Personal Assistance, Sales Administration, Service Delivery, Office Administration, Feasibilities
• Understanding of time management
• Attention to detail
• Multitasking skills
• Great email etiquette and communication skills
• Customer service skills
• Experience within the ISP industry
• A commitment to excellent customer service
• Proficiency in Microsoft Excel, Word and Outlook
• Online research
• Detail aware and oriented for accuracy
• Good command of the English language (both verbal and written)
• Good email, telephonic and interpersonal communication skills (in English)
• Ability to solve problems
• An understanding of project management
• Ability to engage at a meaningful level with the management team, staff, providers, public and customers
• Ability to work within a structured team environment
• Understanding of VoIP Telephony is an advantage
• Understanding of Internet Access Services is an advantage

Desired Skills:

• Sales
• Coordinator
• Fibre