About the position
Overview:
We are seeking a friendly, professional, and customer-oriented individual to join a busy retail healthcare environment as a Frontliner. This role is pivotal as the first point of contact for patients, responsible for creating a welcoming and efficient experience while supporting the smooth day-to-day operations of the practice.
The ideal candidate will be well-presented, personable, and an enthusiastic individual who will serve as the first point of contact for our company creating a positive and welcoming experience for all clients and visitors.
Key Responsibilities:
- Greet and assist patients in a warm, professional manner
- Manage appointment scheduling, confirmations, and follow-ups
- Handle incoming calls, emails, and general enquiries promptly and effectively
- Maintain accurate patient records and ensure all administrative documentation is up to date
- Support the team with general administrative duties and front desk coordination
- Assist with basic sales activities, including promoting products and services where appropriate
- Ensure the reception area remains organised, presentable, and welcoming at all times
- Work collaboratively with colleagues to ensure a seamless patient experience
Requirements:
- Strong interpersonal and communication skills
- Experience in the retail industry (advantageous)
- Professional appearance and demeanour
- Excellent attention to detail and organisational abilities
- Ability to multitask and work efficiently in a fast-paced environment
- Computer literacy, including proficiency in Microsoft Word and Excel
- Customer service and/or retail experience preferred
- Sales awareness with a proactive approach to assisting customers
- Reliable, hardworking, and eager to learn
- Strong team player with a positive attitude
Key Competencies:
- Customer-focused mindset
- Time management and efficiency
- Problem-solving ability
- Adaptability and willingness to take initiative
Working Environment:
This role operates within a dynamic, patient-focused setting that requires a high level of professionalism, efficiency, and care in all interactions.
Working Hours:
Monday - Friday
08:00 - 17:00
Saturday - Sunday
9?am-1?pm
***Salary - R8,500.00 - R12,000.00 (Negotiable, based on skills, experience and in relation to current package)
Desired Skills:
