About the position
Employment Type: Permanent
Working Days: Monday – Saturday
Saturday Hours: 9:00am – 12:30pm
Weekday Hours: As determined by the business
We are looking for a friendly, professional and organised Auction Front Desk & Client Services Coordinator to join our team.
This is a varied role that combines front-desk customer service, administration, payments and auction support, with some hands-on responsibilities including receiving, packing and dispatching goods.
The successful candidate will be comfortable dealing with the public, handling money and client information, working on a computer and getting involved wherever needed to help keep the auction operation running smoothly.
Key Responsibilities
Front Desk & Client Services
- Welcome and assist clients in a friendly and professional manner.
- Provide excellent customer service to buyers, sellers and members of the public.
- Assist with general auction enquiries and explain auction procedures.
- Maintain a professional, organised and welcoming front-desk environment.
Payments & Auction Registrations
- Process payments for auction purchases accurately.
- Handle cash, card and other payment methods responsibly.
- Register buyers for auctions and assist with buyer numbers and registration queries.
- Provide clients with invoices, receipts and relevant auction documentation.
- Ensure transactions and paperwork are completed accurately.
Seller Services
- Assist sellers with collecting their auction statements.
- Provide general information regarding seller accounts and auction results.
- Direct account or payment queries to the appropriate management or accounts team.
Telephone & Administration
- Answer incoming calls in a friendly, professional and helpful manner.
- Take accurate messages and ensure enquiries are directed to the correct person.
- Assist with general administrative duties as required.
Auction Administration
- Assist with the preparation of the weekly auction vendue roll and catalogue.
- Check and maintain accurate auction information and documentation.
- Assist with general auction preparation and administration.
Receiving & Dispatching Goods
- Assist with receiving goods from clients and sellers.
- Ensure incoming goods are correctly recorded and directed to the appropriate area.
- Assist with the dispatch and collection of purchased goods.
- Handle goods carefully and efficiently.
Packing & Courier Collections
- Carefully pack goods for courier collection.
- Ensure items are appropriately protected and securely packaged.
- Prepare parcels and relevant documentation for collection.
- Keep the packing and dispatch area clean and organised.
What We're Looking For
The ideal candidate will be:
- Friendly, confident and professional.
- Customer-focused with a genuine commitment to excellent service.
- Accurate and trustworthy when dealing with money and client information.
- Well organised with strong attention to detail.
- Comfortable working on a computer and learning new systems.
- Calm and professional when dealing with busy periods or challenging customers.
- Reliable, punctual and able to work independently.
- Well presented and able to represent the business professionally.
- A good communicator with a positive attitude.
- Comfortable with both office-based administration and practical, hands-on duties.
- Flexible and willing to assist wherever needed to keep the auction operation running smoothly.
- In possession of a valid driver's licence and own vehicle – essential.
Experience
Previous experience in reception, administration, retail, customer service, cash handling or an auction environment will be advantageous.
However, the right attitude, reliability, willingness to learn and strong customer-service skills are equally important.
Important to Note
This is a varied, hands-on position. Some days will primarily involve front-desk and administrative duties, while other days may require extended periods on your feet assisting with receiving goods, packing, collections and dispatch.
Flexibility and a willingness to get stuck in and assist where needed are essential.
Key Qualities
Great Customer Service | Friendly | Professional | Accurate | Trustworthy | Organised | Reliable | Well Presented | Good Communication | Flexible | Willing to Get Stuck In
If you're a people-focused, organised individual who enjoys a varied role and isn't afraid to roll up your sleeves when needed, we'd love to hear from you.
Please note that only suitable candidates will be contacted.
Desired Skills:
- admin
- admin jobs
- jobs in PMB
