Search thousands of fresh jobs

×
This job is expired
Progressive International

French - Customer care

Progressive International

  • R Undisclosed
  • Permanent Senior position
  • South Africa
  • Posted 01 Jul 2025 by Progressive International
  • Expires in 28 days
  • Job 2615441 - Ref JHB001398

About the position

We are looking for a dynamic and customer-focused French-Speaking Customer Care Agent or Spanish speaking agent to join our international contact centre team. This role is ideal for someone with strong interpersonal skills, solid IT proficiency, and previous experience in delivering excellent customer service in a fast-paced, multilingual global call centre environment.
Key Responsibilities

  • Respond to customer queries via phone, email, and chat in French and English
  • Resolve customer issues efficiently, professionally, and with empathy
  • Escalate complex queries to the relevant departments when necessary
  • Accurately log all customer interactions in the CRM system
  • Assist customers with account issues, billing inquiries, and product information
  • Follow up with customers to ensure resolution and satisfaction
  • Maintain up-to-date knowledge of products, services, and company policies
  • Contribute to continuous improvement by providing customer feedback and identifying process inefficiencies

Requirements
  • Minimum 3–5 years of experience in a high-volume international call centre
  • Fluent in French  and or Spanish (native or professional level) and English
  • Strong IT skills: confident using CRM systems, helpdesk platforms, and Microsoft Office Suite
  • Excellent communication and problem-solving skills
  • Ability to multitask, prioritize, and manage time effectively
  • Customer-oriented mindset with a passion for service excellence
  • South Africa ID or Residence Permit is essential

Desired Skills:

  • Fluency in French or Spanish
  • communications skills
  • IT skills
  • problem solving and customer service

Progressive International

About the agency

PROGRESSIVE INTERNATIONAL, a leader in talent acquisition, focuses on proactively sourcing high calibre candidates and professionals locally and internationally. Our Areas of Specialisation: - Engineering, mining & construction - Finance, Banking, Accounting and investment - Local & International Projects - Aviation ,Travel , Tourism & Transport - Foreign Languages Recruitment across all industries - Telecommunications and IT - HR, Recruitment , Training - Marketing, sales, Advertising, communications & Ecommerce - Executives Search, Senior management & middle management & Head hunting - Response Handling We deal with placements ranging from entry-level/graduates to senior management positions. Our consultants operate nationally and internationally from our Head Office in Gauteng, South Africa. Progressive International is 100% BEE (Black Economic Empowerment) Company and is a registered member of the Association of Personnel Services Organisations of South Africa (APSO) and complies strictly with their code of conduct and ethical standards set and regulated for recruitment practice. At Progressive International we strive to develop and maintain long-lasting partnerships with our select client base, as well as with exceptional candidates. We have developed a reputation for service excellence, an in-depth understanding of our clients' operations and human capital needs, and the provision of outstanding candidates in each segment of the marketplace that we operate into. Our commitment is to assist your organization in making informed decisions about the best choices for your current and long-term requirements. We understand the urgency of your needs, as well as the industry challenges you face. For companies with a recruitment mission, we form the most strategic and inventive part of the process. And for career-focused candidates, we become a conduit for perfect synergy between career excellence and an equally rewarding remuneration.

Receive a daily digest of all new jobs matching this job. Your information is safe with us and you can cancel any time.

Expires in 28 days

Email me jobs similar to: French - Customer care

Receive a daily digest of all new jobs matching this job: Senior IT Auditor. Your information is safe with us and you can cancel at any time.