Franchise Manager

About the position

Franchise Manager
Support and coach stores across Gauteng
Operations & Retail | R25,000 - R30,000

About Our Client
Our client is a nationally recognised quick-service restaurant brand with a strong footprint in South Africa. Known for their dynamic expansion and community focus, they are committed to delivering consistent customer experiences and operational excellence. This is an opportunity to join a company that values growth, innovation, and people development.

The Role: Franchise Manager
The Franchise Manager supports a group of stores within the Gauteng region, ensuring compliance with brand standards and operational targets. This role involves coaching store teams, resolving issues, and acting as the primary liaison between franchisees and the head office.

Key Responsibilities

• Conduct regular store visits to assess operational compliance
• Coach and mentor store managers to improve performance
• Monitor sales KPIs and help stores achieve business targets
• Assist with local marketing initiatives and store-level problem-solving
• Ensure brand consistency and customer experience standards are upheld
• Support the rollout of training, audits, and process improvements

About You

• 3+ years in retail or QSR operations, ideally in a multi-site support role
• Strong understanding of customer service and brand standards
• Excellent interpersonal and coaching skills
• Able to travel regularly within the region
• Resilient, adaptable, and hands-on
• Willingness to work QSR hours, including weekends and public holidays

Desired Skills:

• Store Visits
• Business Targets
• Training
• QSR Operations

Desired Work Experience:

• 5 to 10 years

Desired Qualification Level:

• Certificate