Franchise Manager: Creative Coffees at Famous Brands

About the position

Introduction

The role of the Franchise Manager is to manage, develop and grow our Franchise Partners to an extent whereby they enjoy an above average return on their investment, contributing towards the brand becoming the brand of choice for both potential investors and consumers.

Duties & Responsibilities

• Assist with the development and implementation of franchisee specific business plans and budgets.
• Interpret monthly management accounts, benchmark and suggest corrective actions where necessary.
• Protect brand integrity via implementation and measurement of Standards of Operations Programmes.
• Identify and communicate formal training needs to the skills trainer for training intervention.
• Monitor and feedback information about competitor activity and pricing within his/her region.
• Identify in-store training needs and implement OJT (on the job training) interventions and coaching.
• Assist franchisee in selecting and formulating locality marketing plans in order to increase brand awareness and grow their business.
• Ensure implementation of national marketing campaigns. Enforce correct use of all supporting elements i.e. point of sale, premiums etc.
• Act as brand custodian and ensure brand integrity is always protected via adherence to all requirements across key functions namely, Operations, Development, HR, and Marketing.
• Drive the Menu matric accuracy ongoing
• Assist marketing team with menu launches and product development
• Participate in annual Business Plans and Marketing plans development

Desired Experience & Qualification

• Minimum Matric, preferably related tertiary food service qualification.
• Minimum 5 years franchising experience in similar role - Preferred.
• Good knowledge of food service industry, preferably CDR categories.
• Strong financial and computer literacy.