About the position
Purpose Statement
To lead and grow Franchise Partners and contribute towards the brand becoming the brand of choice for both potential investors and consumers.
Main Outputs and Responsibilities for This Position
- Assist with the development and implementation of Franchisee specific business plans and budgets
- Interpret monthly management accounts, benchmark and suggest corrective actions where necessary
- Protect brand integrity via implementation and measurement of Standards of Operations Programmes
- Identify and communicate formal training needs to the training department for training intervention
- Monitor and feedback information about competitor activity within the region
- Identify in-store training needs and implement on the job training interventions and coaching
- Assist franchisees in selecting and formulating locality marketing strategies in order to increase brand awareness and grow their business turnovers
- Ensure implementation of national marketing campaigns
- Enforce correct use of all supporting elements i.e. point of sale, premiums etc
- Act as brand custodian and ensure brand integrity is protected at all times via adherence to all requirements across key functions namely, Operations, Development, HR and Marketing
- Gather relevant information and share with appropriate stakeholders within agreed time period.
- Pro-actively participate in workshops and discussions where required. Offer valuable input related to own functional discipline.
- Provide accurate and relevant input into individual Business Plans in accordance with company requirements and formats.
- Draw up & obtain sign off of all required Ops audit information, templates and other documents.
- Conduct Ops audits & follow up visits according to agreed schedules, budget and requirements. Discuss results with franchisee, management and teams. Draw up restaurant specific action plans to ensure gaps are addressed. Obtain buy in and commitment from franchisee, management and team for action plan execution and agree timelines.
- Conduct, implement and track audits associated with Brand specific interventions
- Report on Brand specific staff incentive programmes as required.
- Check all individual restaurant franchise agreements on FIS monthly.
- Pro-actively monitor terms, initiate and action renewals or termination 6 months prior to termination date in accordance with company procedure. (Execute the Franchisee file process (PD9's)
- Check all individual restaurant leases on FIS monthly. Pro-actively monitor terms, initiate and action renewals or termination 6 months prior to termination date in accordance with company procedure. Manage or escalate risk appropriately.
- Be the custodian of all restaurant and franchisee information on FIS. Ensure that all information is accurately recorded, checked monthly and updated in accordance with company requirements and legislation as required.
- Update all relevant parties with appropriate information where required. Manage or escalate risk appropriately.
- Initiate PD9 File (Legal file) for each revamp, COH, relocation or franchise agreement renewal.
- Gather all information required, check for accuracy and submit in accordance with company and legislative requirements. Manage or escalate risk appropriately.
- Communicate to and implement all relevant industry legislation throughout franchise network in order to enable franchisees to operate within industry parameters.
- Execute required legal tasks and report on same as directed. Resolve queries or escalate appropriately.
- Gather all required budget related information, offer insights by restaurant by trading area in preparation for budgets and share with relevant parties within the agreed timelines. Provide accurate input into costs related to own functional discipline for budgets.
- Draft & prepare individual restaurant turnover budgets in accordance with company requirements and formats. Provide accurate input into expense budgets related to own functional discipline, Ops campaigns and staff incentives.
- Submit relevant information and requests to appropriate stakeholders in accordance with company policy and procedure
- Submit own and sign off staff expense claims in accordance with company policy and procedure
- Prepare and submit own and sign off staff travel plans in accordance with company policy and agreed budget
- Prepare, motivate, submit and communicate royalty break proposals in accordance with company procedure.
- Check individual restaurant turnover and fee schedules in accordance with company policy and procedure. Update records where required and communicate updates to appropriate parties.
- Manage, safeguard and monitor company property / assets in accordance with company policy.
- Act as primary point of contact between franchisor and franchise network, pro-actively engage with relevant stakeholders, resolve queries or re-direct and escalate issues where appropriate
- Analyse customer service reports and complaints, initiate, implement and track remedial action plans
Education and Experience
- Completed Matric / Grade 12.
- Certificate / Diploma in Hospitality Management and / or Business Management.
- 5 - 8 years of experience in the FMCG / food franchising industry, preferably in a similar role.
- Valid driver license.
- Willing and/or able to travel extensively.
Knowledge and Skills
- Strong Communication, Organizational, Operational and People Skills
- Highly presentable
- Developed analytical and problem-solving abilities
- Strong interpersonal skills
- Energetic self-starter
- A hands-on approach to problem solving
- Fanatical attention to detail
- Strong customer service orientation
- Good knowledge of food service industry, preferably CDR category
- Financial and computer literacy
Desired Skills:
- Operational Skills
- Computer Literacy
- problem solving skills.
- Attention to detail
- Communication Skills
Desired Qualification Level:
