About the position
Red Ember Recruitment is seeking to hire an FMCG order administrator based in Maitland.
The FMCG Order Administrator plays a critical role in ensuring smooth order processing, accurate documentation, and timely communication between internal departments and customers. This role supports the full order-to-delivery cycle, ensuring exceptional service and administrative accuracy within a high-volume, fast-paced environment.
Customer Service & Collections Management:
- Ensure all customer collections are completed within 5–10 minutes, in accordance with SOP.
- Offer professional, friendly, and efficient customer service at all times.
- Prioritize VIP customers and handle their collections with extra care.
- Manage and oversee all collections, including:
- Direct customer collections
- Courier collections (e.g. ITT, Kargo, Quick Load, LMC)
- Ensure correct orders are handed to the correct courier companies.
Courier & Delivery Follow-ups:
- Report any collection or delivery delays to management immediately.
- Follow up with customers within 2 days of courier collection to confirm full, undamaged delivery.
- Mark courier-collected orders as complete once confirmed by customer.
Payment Processing & Recording:
- Handle and log all payment methods:
- Cash – Log on collection form, ensure senior management signs off.
- Card – Log on collection for
- EFT – Follow up on payment for all orders pending collection.
- Notify the Order Team once payment is received for EFT & COD orders.
Administrative & Document Management:
- Scan and save documents to the appropriate systems:
- PODs (Proof of Delivery) – Save on Revo
- Sales Orders – Save on Revo
- Archive documents (Sales Orders, PODs, finance files) in accordance with company filing protocols.
- Delivery Route Forms – Save on Google Drive
- Cross-check PODs against logistics documentation and update Revo accordingly.
General & Ad Hoc Duties:
- Perform administrative and operational support tasks as required.
- Participate in special projects and assignments according to business needs.
- Maintain a professional appearance and dress code.
- Adhere strictly to company working hours and updates
Requirements
- Ability to work in a fast-paced, highly pressurized environment.
- Comfortable in a metric-driven and performance-focused setup.
- Proactive with strong follow-through and initiative.
- Strong team player with collaborative spirit.
- Excellent verbal and written communication skills.
- Professional telephonic etiquette and customer-facing conduct.
- Computer literate – comfortable with internal CRM systems and able to adapt quickly to new tools.
- Highly organized, hard-working, and detail-oriented.
- Strong punctuality and adherence to work commitments.
- A positive attitude and commitment to maintaining a high standard of work ethic.
Desired Skills:
Desired Qualification Level:
About The Employer:
We are passionate professionals driven to provide Payroll and HR solutions that deliver true business value to your organisation.
Our proven track record and expertise will enable you to maximise your return on investment on any Sage Payroll & HR implementation.
Partner with a Talent Team that suits your customised needs. Recruiting top talent is a powerful and reliable foundation of strength in any business. When partnered with the best recruitment team, it’s an opportunity for long-term growth, and can bring companies a competitive advantage in their industry.
Red Ember Technology is a Certified Sage Platinum Business Partner, here to support any Sage client with the extra value-added services to complement and support their Sage products.
The Red Ember Recruitment team has combined Payroll, HR and Finance industry-specific experience, customised to the Sage products, as well as vast experience supporting various other products and industries.
Red Ember Recruitment can assist on any level of recruitment, from Interns to Executive placements, bulk recruitment, response handling, or specialised headhunting.
Employer & Job Benefits:
