Floor Manager at PnP

About the position

Role Summary

The Grocery Floor Manager leads the grocery department to ensure excellent merchandising, product availability, and customer service. The role drives sales performance, manages stock effectively, and ensures compliance with company standards, while leading and developing a high-performing team.

Requirements

Minimum requirements

Matric / Grade 12

2-4 years relevant retail / inventory experience

Competencies

Achieving results through others

Plan, organise and follow up on activities and plans

Good personal communications skills

Adhere to standards, procedures and policies

Customer Orientation

Communication skills - clearly conveying message and actively listening

Business acumen

Key Responsibilities

Key responsibilities
Merchandising Management

• Executes plano guide 100%
  
• Rotates stock as per policy/SOP on sales floor and back up area
  
• Ensures department merchandising and cleanliness standards are maintained.
  
• Follows standards set down for promotional space
  
• Follows promotions communications'
  
• Ensures back up area standards maintained at all times - all stock represented on floor
  
• Elevates any continuing stock issues to Store Manager
  
• Ensure department follows H&S standards and processes as per SOP.
  
• Understand customer needs and communicate these to demand planning
  

Systems Management

• Gap scanning out of stocks
  
• Identifies, counts, and records out of stocks & over stocks
  
• Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and
  
• sending to Demand Planning
  
• Processes IDTs via SAP
  
• Actions reduced to clear on SAP as per SOP
  
• Checks for electronic communications regularly during the working day
  

Customer Services Management

• Handles customer complaints and special customer requests
  
• Advises customers on products
  

People Management & Development

• Evaluates the performance of direct reports against agreed objectives and standards
  
• Reviews staffing requirements and provides input into staff scheduling
  
• Keeps staff informed of new initiatives, store and department performance
  
• Keeps staff motivated
  
• Identifies training needs
  
• Coaches staff and management
  

Finance & Administration

• Ensures that all equipment is properly maintained in effective working order
  
• Ensures that general maintenance standards are met
  
• Follows up and controls departmental expenses
  
• Monitors results and investigates deviations to budget.
  
• Monitors waste, and ensures procedures are adhered to
  

Closing Date: 10 April 2026