Floor Leader Somerset Mall

About the position

Floor Leader Somerset Mall

Retail | Somerset West, Cape Town | R8,000 R10,000 per month

About Our Client
Our client is a well-known retail brand with a reputation for quality products and excellent customer service. With a footprint across South Africa, they are committed to building strong teams who deliver results while ensuring a positive in-store experience. They provide an energetic and supportive environment where ambitious individuals with leadership potential can develop their careers in retail management.

The Role: Floor Leader Somerset Mall
The Floor Leader will take on an entry-level leadership role, guiding team members on the shop floor, ensuring smooth operations, and supporting sales growth. This position is ideal for someone with prior retail experience and natural leadership ability, eager to step into a supervisory role.

Key Responsibilities

• Support daily store operations and ensure smooth floor management
• Motivate and guide sales assistants to achieve store goals
• Maintain visual merchandising and in-store presentation standards
• Assist with scheduling and shift coordination when required
• Provide excellent customer service and resolve queries promptly
• Monitor sales performance and assist in driving KPIs

About You

• At least 1-2 years of retail experience, with exposure to team support or leadership
• Natural leadership qualities with strong interpersonal skills
• Matric required, with further retail training a plus
• Strong customer service orientation and problem-solving ability
• Reliable, proactive, and eager to grow into a management career
• Flexible to work shifts, weekends, and public holidays (5 working days per week with 1 guaranteed weekend off per month)

Desired Skills:

• Store Management
• Retail
• Customer Service

Desired Work Experience:

• 1 to 2 years

Desired Qualification Level:

• Certificate