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Hi-Tech Cape Town

Fintech Support

Hi-Tech Cape Town

  • R Undisclosed
  • Permanent Intermediate position
  • Cape Town
  • Posted 17 Apr 2025 by Hi-Tech Cape Town
  • Job 2603755 - Ref CPT005427

About the position

FINOPS/ Tech Support Analyst Wanted!

Apply now. 

R 360 00 - R 480 000 P/Annum
We are seeking a detail-oriented IT Support Analyst with expertise in BI tools and SQL to join our dynamic team. The ideal candidate will have experience in Linux and Microsoft environments, strong troubleshooting skills, and a passion for client engagement.

Key Responsibilities
? Analyzing & Monitoring Payment Trends: Utilize BI tools and SQL to track and report client payment behaviors.
? Logging Tickets & Escalations: Manage incidents and service requests, ensuring timely resolutions.
? Troubleshooting: Diagnose and resolve technical issues related to networks, applications, and databases.
? Network & Application Support: Provide first-line support for network and software-related problems.
? Client Engagement & Service: Act as a point of contact for clients, ensuring excellent service and communication.
? Creating Documentation: Maintain clear and concise technical documentation, procedures, and knowledge bases.

Skills & Experience
? BI Tools Proficiency: Power BI, Tableau, or similar.
? SQL Knowledge: Ability to write queries, analyze data, and generate reports.
? Operating Systems: Experience with Linux and Microsoft environments.
? Networking & Application Support: Familiarity with troubleshooting tools.
? Strong Problem-Solving & Communication Skills.

Desired Skills:

  • IT Support
  • NOC
  • 3rd line support
  • Onsite
  • Troubleshooting

Hi-Tech Cape Town

About the agency

Hi-Tech Recruitment is a leader in specialist recruitment and has been recruiting for organisations who hire professional skills in the Information Technology, Engineering, Financial and Commercial sectors since the early 1990’s. Our offices are based in Johannesburg and Cape Town and we serve a client base that extends across South Africa, Africa and internationally. The company’s unwavering commitment to its clients is to source and place high quality and suitably qualified people in the Engineering industry. Through our understanding of their unique organisational cultures and values, these people will add value to, and promote the continuing success and growth opportunities that enable our clients to confront business challenges head-on. HISTORY The company was founded by Marina Welihockyj, (Chairman), who started out with a dream to establish a quality driven company adding significant value to its client companies, whilst assisting individuals to build and progress their careers. Having founded and led in the recruitment industry since 1981, Marina is well known for her people-centric leadership philosophy and a lifetime of passion for the industry. Hi-Tech Recruitment is part of the Anthropi Holdings Group, (“Anthropi” is a word of Greek origin meaning, “people”). Our Executive team (CEO, Maria Meiring and COO, Michele Hill) share in Marina’s vision and philosophy. Having each excelled in the recruitment industry for more than 25 years, they bring to the business a unique level of expertise and knowledge, which they impart to our various recruitment teams, giving our clients and candidates peace of mind that they are placing their next talent search in the most capable hands. OUR PHILOSOPHY The cornerstone of Hi-Tech's philosophies has been the emphasis on building proactive partnerships with our clients and candidates. This has enabled us to react, and adapt, to a radically changing South African market - a market that tends to be largely market-need driven. By working closely with them, Hi-Tech has learnt to understand their needs, giving them insight to future needs on a global and more intimate scale. As a result, our clients draw on our expertise, which in turn enable them to outpace the inevitable but predictable changes that drive our economy. OUR PEOPLE Our Recruitment Teams receive intense coaching and training in masterful Recruitment Craft - mitigating the many risks that undermine the recruitment process. As a result, our consulting teams not only develop deep sector knowledge but they are also well trained to execute best practices across the A-Z Recruitment cycle. Our methodologies have been developed and entrenched over many years, ensuring that our high standards of delivery are measurable, managed and mastered. Backing each consultant in our business stands a team of dedicated Researchers, Administrators, Coaches and Trainers, all backed by a long standing, well-seasoned leadership team.

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Job expired on 2025/04/25

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