About the position
A well-established insurance provider is seeking a Finance Administrator based in the West Rand, This position is responsible for providing financial, administrative and clerical services in order to ensure effective, efficient and accurate financial and administrative operations. This will be done through proactively assisting the Assistant Finance Manager, as to achieve high levels of satisfaction for the policy holders and broker and provide excellent client service and process and monitor payments.
Key Responsibilities:
- Support the Assistant Finance Manager in the delivery of an effective and efficient administration service.
- Monitor and process payments through the administration platform.
- Allocate payments received or as indicated by the Assistant Finance Manager from the bank statements.
- Reconcile payments received and allocate accordingly.
- Assist the Assistant Finance Manager with Group billing management.
- Assist the Assistant Finance Manager with reconciliations, debit / credit queries or any premium related queries.
- Assist the Assistant Finance Manager with policy reinstatements or cancellations as required.
- Data verification, integrity and accuracy. You will be responsible for the Quality Assurance of all data entries into the system.
- Ensure timely and accurate data entry and scanning of documentation onto the system within agreed service levels.
- Demonstrate excellent knowledge of products, processes and protocols and service offerings and administration system knowledge in order to provide an improved customer experience.
- Deal with all customer queries and complaints in a competent, efficient and professional manner, in accordance to company's quality standards and values.
- Photocopying, logging and scanning documentation, filing and archiving.
- Interact with other teams within the company, ie Claims, Finance, Compliance, Underwriting and Management on matters related to accounts/policies within the portfolio.
- Help maintain team standards through supporting other Finance administrators in achieving their service/quality levels and targets, as required.
- Dealing with brokers, group queries, policy holder queries, complaints, and policy servicing amendments and in a competent, efficient and professional manner, in accordance to company's quality standards and values.
- Take inbound and make outbound calls as required. Document all call information according to Standard Operating Procedures
- Identify and escalate priority issues.
- Route calls to appropriate resources should this be required.
- Data verification, integrity and accuracy. You will be responsible for the Quality Assurance of all data entries into the system.
- Demonstrate exceptional knowledge of products, processes, administration system knowledge in order to provide an improved customer experience.
- Provide accurate statistics to Manager.
- Provide reports and presentations for Assistant Finance Manager and other staff as requested.
Education and Qualifications:
- Diploma or Degree or busy within Accounting
- FAIS Fit & Proper and Compliant
- 2-3 Years' working experience
- Healthcare Insurance experience
- Proven administrative experience, preferably within the insurance or financial services sectors
Desired Skills:
- Financial Accounting
- Administrator
- Billing
- payments
- Reconciliation
