About the position
FIELD SERVICE TECHNICIAN
Location: Brackenfell, Cape Town
NON-NEGOTIABLE REQUIREMENTS:
- Technical Qualification / Red Seal.
- 5 Years' experience within a similar role.
- Variety of pumps experience.
ROLE OVERVIEW:
The Technical Specialist provides hands-on technical support and expertise on vacuum pumps, blowers, water pumps, and compressors, ensuring efficient problem-solving and exceptional client service.
The role involves working with advanced equipment, building strong customer relationships, and delivering professional, innovative solutions in a dynamic technical environment.
Minimum Requirements:
- Matric.
- Electrical Eng ND/Mechanical Eng ND/Mechatronics Eng ND or Millwright trade.
- Fully bilingual.
- First Language Afrikaans, as the client base prefers to communicate in Afrikaans.
- Strong technical background in vacuum pumps, blowers, water pumps, and compressors.
- Great client orientation.
Personality Traits:
- Good technical skills and hands-on experience.
- Good verbal and written communication skills.
- Good report writing skills.
- Team player.
- Deadline-driven.
- Energetic and motivated.
- Ability to work under pressure.
- Confident with strong reasoning skills.
- Results-oriented and sales-focused.
- Self-starter and proactive individual.
Duties and responsibilities:
- Communicates professionally with customers daily, both verbally and via email.
- Builds and maintains strong relationships with existing and new customers to support business growth.
- Identifies new prospects and conducts cold-calling activities to generate business opportunities.
- Sets and pursues ambitious sales targets while generating new pump sales.
- Drives field service growth, including securing active service contracts.
- Tracks previous services completed and encourages repeat servicing with the company.
- Generates service and repair sales for the company’s workshops.
- Generates sales of pumps, spares, and pump systems.
- Provides on-site problem-solving and technical support.
- Installs and repairs vacuum pumps and systems on-site.
- Develops and implements sales strategies in collaboration with the sales team.
- Completes weekly and monthly reports accurately and timeously.
- Builds relationships with key stakeholders, including Technicians, Engineers, Maintenance Managers,
- Consultants, Contractors, Distributors, and End Users.
- Provides accurate and consistent feedback to management.
Desired Skills:
- field service
- trade test
- red seal
- pumps
- compressors
