About the position
An exciting opportunity is available for a skilled Field Engineer to join a dynamic and client-focused Field Team, based in Gauteng.
In this role, you will take ownership of maintaining and supporting dedicated SLA clients, while also getting involved in a variety of ad-hoc technical challenges and project work across a diverse client base. Working closely with the Field Team Leader, you will play a key role in delivering reliable, high-quality IT services and ensuring client environments run smoothly, securely, and efficiently.
Duties and Responsibilities:
- Troubleshoot, maintain, and perform updates/upgrades on software systems
- Install and configure software, including email clients, antivirus, and approved third-party applications
- Maintain, upgrade, and troubleshoot customer hardware such as PCs, peripherals, and network devices
- Liaise with external vendors and suppliers for warranty repairs and maintenance
- Maintain and troubleshoot backup solutions for desktops and servers where applicable
- Conduct routine site checks on servers and network connectivity
- Assist Service Desk and in-office engineers when required
- Provide support and guidance to junior engineers
- Escalate complex issues to senior resources or relevant teams
- Accurately complete timesheets and travel claims, updating daily where possible
- Follow and manage the daily scheduled calendar, including updates and changes
- Request quotes with accurate specifications for hardware and software
- Communicate effectively with clients regarding updates, maintenance, and troubleshooting
- Manage small projects under supervision of the Team Leader or Manager
- Ensure adherence to SOPs and contribute to documentation
- Meet performance targets including billable hours, SLA compliance, and customer satisfaction
- Identify opportunities to upsell company products and services
Minimum Requirements:
- Own reliable vehicle
- Reliable Smart phone
Education and Experience:
- CompTIA A+ or equivalent experience
- CompTIA Network+ or equivalent experience
- MCSA /MCSE Certification
- Minimum 5 years' relevant field experience
Knowledge and Skills:
- Strong troubleshooting and problem-solving skills
- Solid understanding of hardware, networking, and software environments
- Ability to work independently and within a team
- Good communication and client engagement skills
- Time management and organisational abilities
- Experience working within SLA-driven environments
- Ability to mentor and support junior staff
Salary:
- Market-related (dependent on experience and qualifications)
Benefits:
- Provident Fund
- Death & Disability Cover
- Salary Protection
- Referrals Bonus
- Long Service Awards
- Leave
- Bursaries
- Employee Assistant Programme
- Cell Phone Allowance
- Fuel Re-imbursement
Desired Skills:
