About the position
Global leaders in the corporate real estate industry providing flexible workplace solutions to a variety of businesses require the above to be fostering connections and creating a dynamic workplace culture ensuring that their members’ needs are met and that this person delivers on all members requirements such as curated events, facilitating engagements enhancing business opportunities, and creating a welcoming environment for all.
Minimum requirements for the role:
- A bachelor’s degree or diploma is preferred but not essential.
- Previous experience having worked as a Facility Community Lead working within the hospitality or building or property or related markets is required for this role.
- Previous experience having worked in an operations / senior facility or related role is preferred.
- Proven experience in community management or customer engagement.
- Strong written and verbal communication skills.
- Must have excellent interpersonal and networking skills.
- Must be able to think strategically while executing on detailed plans.
- Computer literate (google suite and MS Office proficiency)
- Customer service excellence – ability to anticipate member needs and deliver a premium experience.
- Community building – skilled in fostering connections and creating a dynamic workplace culture.
- Operational efficiency – strong attention to detail in managing workspace logistics and facility upkeep.
- Sales & growth mindset – ability to identify opportunities for member expansion and service upsells.
- Problem-solving – quick thinking and adaptability to resolve issues effectively.
The successful candidate will be responsible for:
- Fostering connections and creating a dynamic workplace culture, ensuring that their members’ needs are met, and that this person delivers on all members requirements such as curated events, facilitating engagements, enhancing business opportunities, and creating a welcoming environment for all.
- Planning and executing community-building events, networking sessions, and workshops to enhance engagement.
- Proactively gathering member feedback and address concerns to ensure high satisfaction levels.
- Overseeing the day-to-day operations of the workspace, ensuring it is well-maintained, organized, and fully functional.
- Addressing and escalating any issues, with regards to maintenance operatives, cleaning operatives, suppliers and managers and/or relevant cross-functional teams.
- Ensuring compliance with health and safety standards and company policies.
- Supporting the community manager in space utilization optimization and occupancy tracking.
- Anticipating member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
- Reviewing all Medallia responses to understand areas of improvement and implementing proactive changes, keeping member experience top of mind.
- Conducting onboarding meetings with all new accounts to ensure a successful onboard of new clients.
Salary package, including benefits, is highly negotiable depending on experience gained.
Desired Skills:
- Cape Town
- Community Lead
- Facilities
- Facilities Community Lead
